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Skills

  • Client relations management
  • Performance metrics analysis
  • Multi-tasking in High-Stress Environments
  • Communications
  • First Aid/CPR
  • Project organization
  • Property management software Workday
  • Community outreach and public relations
  • Customer service
  • Cost-saving strategies

Work Experiences

  • Achieved a 41% increase in resident well-being.
  • Coordinated group sessions for residents.
  • Oversaw the delivery of process project by framework team, which resulted in standard.
  • Confirmed all purchases stayed within budget.
  • Collaborated with maintenance personnel to address urgent repair needs, decreasing resident complaints by 85%.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Created a welcoming community atmosphere.
  • Conducted bi-weekly inspections of living quarters, ensuring compliance with housing codes and reducing maintenance requests by 51%.

Summaries

  • Continually seeking ways to reduce overhead.
  • Boosted efficiency.
  • Contributed to a 44% reduction in safety violations.
  • Expert at keeping track of logs and filing reports.
  • Conducted regular inspections.
  • Achieved 17 incident-free months.
  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Built long-term vendor relationships.
  • Analytical and attentive professional dedicated to assisting students in achieving academic and social success on campus.
  • Addressed maintenance requests effectively.

Accomplishments

  • Supervised a team of 15 staff members while monitoring the day-to-day operations of a residential facility housing 5 residents.
  • Implemented conflict resolution training for housekeeping staff, improving team morale and productivity by 22%
  • Reduced resident move-in delays by 6 days through process optimization and close coordination with maintenance staff.
  • Audited and approved all weekly budget spending, keeping purchases within the allocated budget of $3.
  • Documented and resolved process which led to procedure.
  • Enforced policies ensuring ADA and safety regulation compliance, which resulted in zero category during the 2021 audit.
  • Implemented a new inventory management system which decreased supply wastage by 75% and improved cost-efficiency.
  • Executed crisis intervention protocols to de-escalate 11 incidents, significantly reducing resident complaints.
  • Collaborated with upper management to develop new policies, resulting in more streamlined operations and regulatory adherence.
  • Developed a resident engagement strategy that fostered a 83% increase in activities participation.

Affiliations

  • American Society of Professional Estimators (ASPE) - Property Budget Management Focus
  • Resident Advisor Leadership Program by metric
  • Conflict Resolution Certification from metric
  • Society of Human Resource Management
  • Residential Managers Association of method
  • Rotary International
  • Certified Resident Manager (CRM) designation by the Building Owners and Managers Association (BOMA)
  • Certified Manager of Community Associations (CMCA) - Specialized Training for Residential Managers
  • National Multihousing Council (NMHC)
  • American Red Cross - First Aid & CPR Certification

Certifications

  • First Aid/CPR Certified
  • Leadership in Energy and Environmental Design (LEED) Green Associate – U.S. Green Building Council
  • CompTIA A+ Technician
  • Certified Crisis Intervention Officer (CCIO) - Crisis Prevention Institute (CPI)
  • Project Management Professional (PMP)
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certificate in Facilities Management - International Facility Management Association (IFMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Supportive Housing Manager (CSHM) - National Center for Housing Management (NCHM)
  • Certified Apartment Manager (CAM) - framework

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