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Skills

  • Continuous process improvement
  • Team Leadership
  • Relationship development
  • Business operations
  • Performance metrics analysis
  • Crisis management
  • Budget management & financial oversight
  • Organization
  • Supervision
  • Emergency response planning

Work Experiences

  • Coordinated group sessions for residents.
  • Achieved a 49% decrease in waste output.
  • Worked with residents to resolve complaints and grievances.
  • Collaborated with maintenance personnel.
  • Achieved a 41% increase in resident well-being.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted residents with their personal needs as they dealt with a variety of issues.
  • Boosted retention rates by 40%.
  • Collaborated with category customers to determine their needs and deliver process service.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Experience with security policies, student resources, and strategies for building strong and productive relationships with students, staff, and colleagues.
  • Conducted bi-weekly inspections.
  • Conducted staff emergency training.
  • Collaborative Residential House Manager experienced in working with multidisciplinary teams to ensure high standards of security, housing cleanliness, and resident comfort.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Achieved a 30% reduction in safety incidents.
  • Addressed maintenance requests effectively.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Boosted efficiency.
  • Collaborative Residential House Manager.

Accomplishments

  • Reduced food waste by implementing a meal planning strategy based on resident preferences, cutting expenses by $8 per month.
  • Collaborated with team of 18 in the development of standard.
  • Facilitated team-building exercises to improve communication, resulting in a 27% increase in productivity and staff retention.
  • Documented and resolved process which led to procedure.
  • Collaborated with upper management to develop new policies, resulting in more streamlined operations and regulatory adherence.
  • Monitored sanitation standards across 11 rooms, improving resident satisfaction by 40%.
  • Coordinated with external vendors to ensure timely delivery of essential services, reducing downtime and resident impact by 75%.
  • Resolved resident complaints within two years, contributing to a 52% improvement in overall customer satisfaction.
  • Handled an average of 14 resident maintenance issues per week, achieving a 49% customer service success rate.
  • Collaborated with vendors for facility maintenance, minimizing downtime on necessary repairs by 30%.

Affiliations

  • Residential Managers Association of method
  • International Association of Conflict Management (IACM)
  • Conflict Resolution Center of Denver
  • Certified Manager of Community Associations (CMCA) - Specialized Training for Residential Managers
  • National Alliance on Mental Illness (NAMI) - Mental Health Advocacy for Residential Communities
  • Emergency Preparedness Training for Residential Facilities by Lakeside Partners
  • Budgeting and Financial Management Certificate from Cedar Works
  • National Affordable Housing Management Association (NAHMA)
  • American Society of Safety Professionals
  • Institute for Social Housing Professionals (ISHP)

Certifications

  • Certified Professional of Occupancy (CPO) - National Affordable Housing Management Association (NAHMA)
  • CompTIA Network+
  • Accredited Resident Manager (ARM) - Institute of Real Estate Management (IREM)
  • Multifamily Property Management Certification - National Apartment Association (NAA)
  • Sustainability and Recycling Management Certification - program
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Housing Law and Policy - standard
  • Certified Group Facilitator (CGF) - National Association for Community Mediation
  • Certified Apartment Manager (CAM) - framework

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