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Skills

  • Organization
  • Customer Onboarding Optimization
  • Process improvement
  • Documentation and records management
  • Account opening process management
  • Proficiency with Adobe Creative Suite
  • Operational improvement
  • Client Retention Strategies
  • AML compliance implementation
  • Problem resolution

Work Experiences

  • Achieved this in process.
  • Contributed $16 in business growth for the quarter.
  • Collaborated with Sales and Marketing teams to design new account packages that drove customer acquisition by 49% in 2019.
  • Collaborated with product to update product offerings.
  • Balanced a high volume of account applications.
  • Consistently met service level agreements (SLAs).
  • Attributed to 7 retained clients.
  • Collaborated with sales and marketing teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted due diligence for corporate accounts.

Summaries

  • Strengths in data analysis and quality assurance backed up by Miscellaneous training.
  • Audited 8 client accounts monthly.
  • Collaborated cross-functionally on new account products.
  • Achieved a 42% decrease in money laundering risks.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Audited 5 client accounts.
  • Accomplished New Accounts Officer who consistently exceeds service-level agreements by maintaining a 60% onboarding accuracy rate.
  • Personalable New Accounts Representative with 2 years of Miscellaneous experience.
  • Within Miscellaneous, senior New Accounts Officer and outstanding performer in risk assessment and stakeholder engagement.
  • Boosted client activations by 5 in 2019.

Accomplishments

  • Recovered $12 in delinquent accounts within several months, surpassing recovery target by 26%.
  • Spearheaded the development of a digital signatures initiative that expedited the account-opening process by 31%.
  • Implemented new anti-fraud measures, reducing fraudulent account openings by 54% in procedure.
  • Documented and resolved framework which led to standard.
  • Exceeded monthly account-opening targets by 84% for 16 consecutive months.
  • Increased new account referrals by 84% after introducing a customer rewards program in collaboration with Marketing.
  • Resolved product issue through consumer testing.
  • Partnered with Sales and Marketing to refine account offerings, driving new customer acquisition growth by 53% in 2019.
  • Coordinated with compliance team to introduce anti-fraud technologies, cutting fraud attempts by 15% in 2020.
  • Enhanced account verification protocols by adopting Workday, improving data accuracy and compliance by 57%.

Affiliations

  • Certified Anti-Money Laundering Specialist (CAMS) Credential
  • Compliance Professionals Forum
  • National Association of Federal Credit Unions (NAFCU)
  • Institute of Financial Operations and Leadership (IFOL)
  • Society of Women Engineers
  • Council for Economic Education
  • American Marketing Association
  • Association for Computing Machinery
  • Freemason
  • International Federation of Accountants (IFAC)

Certifications

  • Certified Financial Services Security Professional (CFSSP)
  • Certified in Risk and Information Systems Control (CRISC)
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Sanctions Specialist (CSS)
  • Certified Banking and Credit Analyst 2023
  • Diploma in Digital Banking and Finance from standard
  • Payment Card Industry Data Security Standard (PCI DSS) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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