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Skills

  • Cross-functional collaboration
  • Compliance auditing and reporting
  • Database administration
  • Customer relationship management
  • Contract review and approval
  • Budget forecasting and variance analysis
  • Credit and collections
  • Data Management
  • Budgets
  • MS Office

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 14% increase in productivity.
  • Completed 3 employees' bi-weekly payroll.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved a 25% decrease in yearly facility maintenance costs.
  • Created templates for efficiency.
  • Championed cross-departmental initiatives that improved employee productivity scores by 68%, leading to Excellence Award recognition.
  • Achieved same-day approvals.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.

Summaries

  • Highly skilled in budget management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Clear understanding of process improvement and workflow optimization as well as data analysis training.
  • Administrative Department Head with a focus on optimizing internal procedures to enhance team performance. Led initiatives saving $4 annually by improving procurement and vendor negotiation processes.
  • Adept at managing procurement processes.
  • Costs were consistently reduced while profits were increased.
  • Meticulous Administrative Department Head capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • With over 7 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Overhauled document storage system, achieving a reduction in document retrieval time by 17%.
  • Assumed responsibility for the department’s financial forecasting, ensuring budget adherence and reducing discrepancies by 63%.
  • Led the successful implementation of a new CRM that increased customer follow-up rates by 48%.
  • Developed comprehensive training programs for new hires, reducing onboarding time by 21%.
  • Coordinated and streamlined internal and external meetings for 14 executives, enhancing operational efficiency.
  • Increased department-wide efficiency by conducting workflow assessments and pushing for system upgrades.
  • Drove a departmental budget audit resulting in cost savings of $10 through strategic financial oversight.
  • Implemented a performance management system that increased employee productivity by 39% and improved reporting accuracy.
  • Negotiated contract terms with standard resulting in a 26% reduction in service costs.
  • Directed a team of 12 in the completion of framework, resulting in a 34% increase in departmental efficiency.

Affiliations

  • Certified Digital Archive Specialist (DAS), 2021
  • Active Member, OfficeTeam Professional Association (OTPA)
  • Member, National Contract Management Association (NCMA)
  • Certified Document Management Professional (CDMP) - 2018
  • Society of Women Engineers
  • Certified Process Improvement Professional (CPIP), 2021
  • Member, Business Continuity Institute (BCI)
  • Member, National Association of Personnel Services (NAPS)
  • Member, Business Professionals of America (BPA)
  • Certified Organizational Leadership Professional (COLP), 2017

Certifications

  • Microsoft Certified: Azure Fundamentals
  • Facilities Management Professional (FMP) from category
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Oracle Certified Associate (OCA) – Database Administration
  • Certified Professional in Talent Development (CPTD)
  • Global Professional in Human Resources (GPHR) from HRCI
  • Certified Data Management Professional (CDMP) from DAMA
  • Advanced Project Management Certification from Stanford University
  • Just-In-Time (JIT) Inventory Management Certification

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