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Skills

  • Order tracking systems management
  • Compliance with Safety and Legal Standards
  • Supervision
  • Customer satisfaction improvement
  • HubSpot expertise
  • Digital Workflow Automation
  • Project organization
  • Improvement of training programs for operators
  • Equipment performance monitoring
  • Operational efficiency in machine servicing

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported ServiceNow to two years customer locations.
  • Collaborated with system customers to determine their needs and deliver standard service.
  • Identified necessary materials and quantity requirements using work orders and job instructions.
  • Acted as main point of contact for external vendors.
  • Collaborated with design teams to ensure artwork was print-ready, eliminating file errors and reducing delays in production by 29%.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted preventative maintenance on Microsoft Excel machines.
  • Kept supervisors up to date on production activities by documenting completed work, including work volumes, materials used, and any incidents or time lost.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Detailed knowledge of machine setup and adjustment.
  • Adept at managing high-volume print jobs.
  • Copy Technician is a multi-talented Copy Technician who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved significant improvements in print quality.
  • Boosted production timelines by 76%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Communicated effectively with clients.
  • Achieved 84% efficiency gains in workflow.
  • Collaborative problem solver with a focus on reducing software-related printing issues, partnering with IT to decrease workflow disruptions by 39%.

Accomplishments

  • Facilitated bulk and highly customizable print jobs for key clients, securing procedure of contract renewals and new project bids.
  • Took initiative to regularly update machine firmware and software leading to increased efficiency with a 77% improvement in print speed.
  • Achieved daily output during peak periods exceeding 9 copies while maintaining high standards of quality assurance and customer service.
  • Executed large specialized print projects with zero errors, receiving a President's Club award from upper management in 2016 for excellence in customer service.
  • Resolved complex print system malfunctions with minimal delay, reducing job re-opening rates by 51%, while enhancing operational reliability.
  • Boosted customer service satisfaction scores by 62% through rapid and reliable completion of print and copy requests.
  • Implemented new quality check procedures for high-demand copy jobs, resulting in a 59% reduction of job reworks.
  • Documented and resolved method which led to category.
  • Partnered with vendors to secure early access to new equipment trials, improving delivery accuracy by 50% and expanding customer trust.
  • Conducted comprehensive needs analysis for top-tier clients, customizing print solutions tailored to unique specifications and increasing repeat business by 25%.

Affiliations

  • Toastmasters
  • Managed Print Services (MPS) Community
  • Lions Club
  • American Society of Safety Professionals
  • Project Management Institute
  • Advanced Printing & Imaging Association (APIA)
  • Freemason
  • Photographic Arts and Sciences Program (PASP) - initiative
  • Technical Association of the Graphic Arts (TAGA)
  • College and University Print Association (CUPA)

Certifications

  • Certified Print Services Specialist (CPSS)
  • Professional Printing Specialist (PPS) Certification by Vantage
  • Canon Advanced Production Print Certification
  • Xerox Production Print Professional Certification
  • CompTIA Security+
  • Associates Degree in Printing & Graphic Communications - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Managed Print Services Certification (MPS) - Brightline
  • Certified Graphics Communication Manager by PRINTING United Alliance
  • Certified Document Imaging Architect (CDIA+) by CompTIA

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