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Skills

  • Supervision
  • Process improvement
  • Employee training and development
  • Project development
  • Business Development
  • Client account management
  • Automation of operational reporting
  • Budget forecasting and management
  • Relationship building
  • Team building

Work Experiences

  • Implemented cutting-edge programs, such as the metric program, to boost employee retention and reduce turnover.
  • By evaluating the effectiveness of process and category projects, I was able to increase profits.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Achieved 66% improvement in stock accuracy.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased profits by 11% in one year through a restructure of the business line.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 7%.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Accomplished operations professional with extensive experience in contract negotiation.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • To drive improvements, optimized and launched focused on motivating employees and working with a variety of personality types.
  • Accomplished manager with hands-on experience in directing large teams through complex contract negotiations, achieving procurement savings of $12 while enhancing vendor relationships across Atlanta.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Improved regulatory compliance by spearheading new internal audit procedures, achieving an audit success rate of 59%.
  • Reduced operational risk by introducing a risk management framework, decreasing incidents by 64% year-on-year.
  • Developed real-time reporting tools in collaboration with the IT department, enhancing decision-making speed by 47%.
  • Led cross-functional teams in the successful rollout of a new operations management software, reducing manual processes by 64%.
  • Developed and managed a safety culture, significantly reducing incidents and ensuring 100% compliance with OSHA requirements.
  • Streamlined communication channels between operations, finance, and sales teams, leading to a 48% improvement in project completion times.
  • Led initiatives to improve team engagement, boosting employee satisfaction scores by 57% in three years.
  • Optimized resource allocation within the department, improving overall workforce efficiency by 49%.
  • Directed a crisis management response during initiative, preventing operational shutdown and reducing downtime to one year.
  • Collaborated with team of 14 in the development of initiative.

Affiliations

  • Chartered Institute of Procurement and Supply (CIPS)
  • Toastmasters
  • Certifying Commission in Medical Management (CCMM)
  • Lean Six Sigma Certification
  • American Society of Safety Professionals (ASSP)
  • Rotary International
  • Computer Technology Industry Association (CompTIA)
  • International Council of Nurses
  • National Safety Council (NSC)
  • Association for Operations Management (APICS)

Certifications

  • Occupational Safety and Health Administration (OSHA) Certification – 2015, Phoenix
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Kaizen Facilitator Certification – Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Operations Manager (COM) - Harbor & Co.
  • Certificate in Leadership Excellence in Operations – Meridian
  • Operational Excellence Practitioner Certification – metric
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP) - IIBA

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