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Skills

  • Employee reviews
  • Process improvement
  • Budget forecasting and management
  • Scheduling
  • Stakeholder relations
  • First Aid/CPR
  • Budget development
  • Resource allocation
  • Budgets
  • Team management

Work Experiences

  • Increased profits by 11% in one year through a restructure of the business line.
  • Worked with assistant managers to open and close the category office, as well as handle large transactions and inventory management.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Created and implemented new policies to increase productivity and lower overall metric costs.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw a successful turnaround that resulted in the elimination of over $6 in debt in 18 months.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class procedure results.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Achieved a 44% cost reduction.
  • With 12 years of customer service experience, Deputy Operations Manager is insightful.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Expertise in technology and product development.
  • With 15 years of experience planning, leading, and improving workflow optimization functions, I am an enthusiastic leader.
  • Professional with exceptional sales, process improvement, and quality assurance abilities.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Strong track record of developing precise and targeted business operations plans, managing program areas, evaluating performance, and implementing change.
  • Deputy Operations Manager who is meticulous and has 16 years of program experience.

Accomplishments

  • Reduced employee turnover by 74% over a one year period by creating retention strategies focused on professional growth.
  • Redefined key performance indicators (KPIs), improving operational tracking accuracy by 77%.
  • Improved regulatory compliance by spearheading new internal audit procedures, achieving an audit success rate of 59%.
  • Spearheaded quarterly review processes, resulting in an system that increased departmental visibility and accountability by 43%.
  • Successfully negotiated contracts with vendors, leading to a 21% reduction in supply chain costs.
  • Increased company compliance with environmental regulations by 67% through policy revision and staff training.
  • Supervised daily operational tasks, contributing to on-time project completion within 13 under budget.
  • Led negotiations with logistics providers to improve shipping times, resulting in a 58% reduction in delivery delays.
  • Optimized process workflows between departments, reducing long lead times by 41% through Kaizen techniques.
  • Introduced a continuous improvement strategy that decreased defects by 41% in strategic planning.

Affiliations

  • National Institute for Occupational Safety and Health (NIOSH)
  • Project Management Institute (PMI)
  • International Association of Business Communicators (IABC)
  • American Management Association (AMA)
  • Occupational Safety and Health Administration (OSHA) Certifications
  • International Facility Management Association (IFMA)
  • National Association of Safety Professionals (NASP)
  • National Association of Social Workers
  • Computer Technology Industry Association (CompTIA)
  • National Business Aviation Association (NBAA)

Certifications

  • First Aid/CPR Certified
  • Operations Management Leadership Training Certification – Cedar Works
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • CompTIA Network+
  • Microsoft Dynamics 365 Certification – initiative
  • CompTIA Security+
  • Certified Supply Chain Professional (CSCP) – APICS
  • ITIL Foundation Certification - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Customer Service Manager (CCSM) - Northwind

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