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Skills

  • Client account management
  • Conflict resolution and mediation
  • Supervision
  • Inventory management
  • Employee engagement and motivation
  • Delegation
  • Relationship building
  • Process improvement
  • Time management and prioritization
  • Employee retention strategies

Work Experiences

  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Scheduled employees for several months shifts, taking customer traffic and employee strengths into consideration.
  • Increased productivity by 10% while lowering staffing and operational costs.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Trained, coached and mentored staff to support smooth adoption of new procedure program.
  • Employees were delegated standard daily tasks, which streamlined daily progress and efficiency.
  • Kept the method workspace clean and organized by working closely with employees to systemize tasks.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class standard results.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Optimize long-term success by effectively balancing targets with resources.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 4% compliance rate.
  • Weekend General Manager who is meticulous and has 8 years of initiative experience.
  • Achieved Excellence Award for high performance.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Well-versed in budget management and a stickler for deadlines.
  • Accomplished Weekend General Manager.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Reduced weekend overtime hours for staff by 81% by optimizing shift schedules and improving shift coverage plans.
  • Optimized weekend staff onboarding process, reducing training and orientation time by 26%.
  • Improved weekend customer satisfaction ratings by 30% through effective team coordination and personalized service approaches.
  • Restructured weekend food and beverage operations, resulting in a 63% increase in weekend sales and guest satisfaction.
  • Managed weekend gross revenue of $16 while maintaining operational costs within 15% of the budget.
  • Documented and resolved method which led to procedure.
  • Conducted weekend team leadership training sessions, increasing overall manager productivity by 29% and enhancing team engagement.
  • Utilized data analysis software to forecast weekend business trends, increasing inventory planning accuracy by 18% and reducing waste.
  • Trained and cross-trained 4 staff members to handle dual roles, which reduced weekend labor costs by 50%.
  • Developed weekend-specific promotions that delivered 68% revenue growth in under 9 months.

Affiliations

  • Society of Women Engineers
  • American Marketing Association
  • Hospitality Leadership Club at standard
  • Certified Manager Program (CMP) – Institute for Certified Professional Managers (ICPM)
  • Lions Club
  • Rotary International
  • National Restaurant Association (NRA)
  • American Institute of Certified Planners (AICP)
  • National Safety Council (NSC)
  • Freemason

Certifications

  • Certified Loss Prevention Specialist (CLPS) - Loss Prevention Foundation
  • Salesforce
  • HR Management Certificate - method
  • CompTIA Network+
  • CompTIA Security+
  • Certified Hotel Administrator (CHA) - Ironclad Systems
  • ServSafe Manager Certification - National Restaurant Association
  • Certified Business Operations Professional (CBOP) - Meridian
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality (ASQ)
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management

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