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Skills

  • Performance metrics analysis
  • Client account management
  • Coaching and mentoring
  • Team leadership and supervision
  • Customer service
  • Operational improvement
  • Product development
  • Staff training/development
  • Project organization
  • Team management

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Worked with assistant managers to open and close the program office, as well as handle large transactions and inventory management.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every one year.
  • Achieved Excellence Award for excellence in weekend management operations by maintaining consistent performance metrics above company expectations.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $13.
  • Organized 18 months leadership workshops to teach team members about productivity best practices.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.

Summaries

  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Optimize long-term success by effectively balancing targets with resources.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of performance reporting and quality assurance as well as data analysis training.
  • Composed persona with a strong sense of motivation.
  • Expertise in technology and product development.
  • Offering vendor management and quality assurance, meticulous leader and strategic planner with broad managerial acumen.
  • With 17 years of customer service experience, Weekend General Manager is insightful.
  • Achieved 65% staff retention.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.

Accomplishments

  • Documented and resolved method which led to procedure.
  • Developed and executed a weekend emergency response plan, ensuring compliance with local safety regulations and reducing response time by 37% minutes.
  • Coordinated with weekend suppliers to ensure timely deliveries, reducing stock shortages by 35%, and optimizing inventory management.
  • Led weekend damage control efforts, resulting in $2 savings on repair and operational shutdowns.
  • Reduced weekend guest check-out discrepancies and billing issues by 64% through staff training and enhanced system processes.
  • Managed weekend gross revenue of $16 while maintaining operational costs within 15% of the budget.
  • Trained and cross-trained 4 staff members to handle dual roles, which reduced weekend labor costs by 50%.
  • Received recognition for maintaining weekend compliance in health and safety audits, achieving a score of 69%.
  • Implemented automated weekend end-of-day report processes, reducing administrative time by 23%.
  • Utilized data analysis software to forecast weekend business trends, increasing inventory planning accuracy by 18% and reducing waste.

Affiliations

  • Freemason
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Women in Retail Leadership Circle (WIRLC)
  • Initiative Chamber of Commerce
  • Professional Retail Store Maintenance Association (PRSM)
  • U.S. Green Building Council (USGBC)
  • Business Networking International (BNI)
  • Association for Operations Management (APICS)

Certifications

  • CompTIA A+ Technician
  • Certified Professional in Demand Planning (CPDP) - Northwind
  • Food Safety Manager Certification (FSM) - Harbor & Co.
  • ServSafe
  • Lean Six Sigma Green Belt Certification
  • HR Management Certificate - method
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute
  • Project Management Professional (PMP)

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