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Skills

  • Cash handling and nightly financial reconciliation
  • Cost negotiation and vendor management
  • Security awareness
  • Staff management
  • Supervision
  • Cross-departmental communication
  • Business Administration
  • Budget management and cost-saving strategies
  • Check-in/check-out procedure management
  • Team leadership and supervision

Work Experiences

  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Delivered emergency first-aid assistance when required, significantly improving guest safety and well-being after late-night incidents.
  • Developed night shift performance metrics that aligned with the hotel’s KPIs, resulting in 42% improvement in team performance within one year.
  • Created and distributed reports on nightly operations and financial closeouts for management review.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Coordinated for 14 guests and staff.
  • Developed night shift performance metrics.
  • Achieved 38% improvement in team performance.
  • Collaborated with event logistics teams.
  • Delivered emergency first-aid assistance.

Summaries

  • When entering data into Adobe Creative Suite and maintaining organized filing systems, accuracy is essential.
  • Offering 11 years of experience in customer relations management.
  • Detail-oriented Night Reception Manager with experience in planning, managing and coordinating corporate events.
  • To facilitate office communication, she is adept at scheduling appointments, organizing mail, and collecting messages.
  • While greeting and interacting with customers, answering calls, client relations and strategic planning, maintain a positive and upbeat attitude.
  • Receptionist with 14 years of experience in standard settings.
  • Recognized for outstanding interpersonal, client, and professional communication skills in project management.
  • Night Reception Manager with 7 years of experience performing clerical and customer service duties.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 14-person team.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.

Accomplishments

  • Enhanced front desk operations by implementing Asana, reducing customer check-in time by 19%.
  • Collaborated with team of 7 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with security and operations departments to ensure the safety and security of guests during night shifts, resulting in 17% reduction in night-time incidents.
  • Introduced a real-time communication platform for night and day team transitions, decreasing follow-up requests by 41% and improving next-day readiness.
  • Trained and supervised a team of 7 front desk associates, boosting team performance during high-traffic night hours by 70%.
  • Led a night shift team in processing end-of-day financial reports with 51% accuracy and consistency.
  • Decreased onboarding time for new hires by 13 days by creating and managing a specialized night shift training program.
  • Introduced new quality control measures for night audit reports, reducing discrepancies by 39%.
  • Improved customer satisfaction scores by 33% due to new service-oriented procedures introduced for late-night shifts.

Affiliations

  • Hotel Reception and Management Apprenticeship Program
  • Hospitality Technology Systems Certification (HTSC)
  • Society of Human Resource Management
  • Society for Human Resource Management (SHRM) - Hospitality Chapter
  • National Association of Social Workers
  • National Hotel Safety and Security Association (NHSSA)
  • Association of Information Technology Professionals
  • Institute of Hotel Management & Catering Technology
  • Global Association of Hotel Conciergerie
  • National Concierge Association (NCA)

Certifications

  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Hazard Analysis and Critical Control Points (HACCP) Certification by metric
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified Front Office Manager (CFOM) by American Hotel & Lodging Educational Institute
  • Customer Relationship Management (CRM) Software Competency by method
  • CompTIA Network+
  • Time Management Skills for Managers Certification by procedure
  • Certified in Hotel and Hospitality Accounting by procedure

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