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Skills

  • Loan performance metrics analysis
  • Statistical analysis
  • Security systems
  • Compliance risk identification
  • First Aid/CPR
  • Supervision
  • RFI Scanners
  • Risk management
  • Attention to detail in legal documentation
  • MS Office

Work Experiences

  • Achieved a 13-day decrease in average time to resolution.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved a 55% reduction in write-offs.
  • Analyzed hardship policies in real-time.
  • Saved money by developing functional solutions to standard problems.
  • Achieved results in Boston over 2015.
  • Determined appropriate solutions by identifying client needs and working closely with risk management personnel.
  • Addressed borrower complaints with tact and empathy.
  • Achieved a 59% increase in accurate loss mitigation tracking.
  • Assisted in the creation of method procedures.

Summaries

  • Achieved results in the first 11 months.
  • Results-oriented Miscellaneous professional with strategic planning, vendor management, and cross-functional collaboration strengths.
  • System, program, and system are all available.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Asana and Workday experts with exceptional interpersonal skills.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strong technical skills and experience in stakeholder engagement.
  • Achieved results within 16 months.
  • Expert in initiative with a strong aptitude for optimized and automated.

Accomplishments

  • Streamlined communication between legal and compliance departments, reducing litigation timelines by 82% and cutting associated legal costs.
  • Conducted due diligence reviews on foreclosure cases, recovering $2 in penalties through strategic claim negotiations.
  • Evaluated and redesigned the loan modification approval process, enabling a 39% improvement in approval time and a higher recovery rate.
  • Reduced the company’s default rate by 71% after analyzing default trends and introducing borrower education programs.
  • Facilitated 11 loan workout sessions that resulted in 54% success rate in reducing borrower delinquencies.
  • Designed scalable reporting templates for loss mitigation tracking, delivering actionable insights that increased recoveries by $16 annually.
  • Collaborated with underwriting and collections teams to enhance loan modification processes, increasing successful loan restructures by 63%.
  • Partnered with collections departments to restructure delinquent loans, leading to a 25% reduction in past-due accounts within 18 months.
  • Reduced the number of non-performing loans by 24% through a combination of refined processes and borrower engagement strategies.
  • Developed a delinquency tracking system that improved predictive analytics accuracy by 22% for long-term mitigation strategy planning.

Affiliations

  • Member, Financial Services Information Sharing and Analysis Center (FS-ISAC), 2024 - Present
  • Certified Bankruptcy and Foreclosure Specialist, National Mortgage Licensing Service (NMLS), 2021 - 2018
  • Participant, National Association of Mortgage Processors (NAMP) 2020 - Present
  • Affiliate Member, Association of Credit and Collection Professionals (ACA International) 2019 - Present
  • Certified Forbearance Payment Negotiator, Debt Protection Institute, 2018 - 2021
  • Certified Financial Counselor (CFC), Association for Financial Counseling & Planning Education (AFCPE), 2019 - 2018
  • Volunteer, NeighborWorks America Homeownership Program 2023 - 2018
  • Fellow, National Association of Credit Management (NACM), 2020 - Present
  • Participant, National Mortgage Servicing Association (NMSA), 2015 - Present
  • Participant, Loan Modification Professionals Association (LMPA), 2016 - Present

Certifications

  • Salesforce
  • Certified Mortgage Default & Resolution Specialist (CMDRS) - procedure
  • Certified International Credit Professional (CICP) - category
  • Certified Residential Mortgage Specialist (CRMS) - procedure
  • Certified Regulatory Compliance Manager (CRCM) – 2019
  • Microsoft Office Specialist (MOS)
  • Certified Real Estate Lending Professional (CRELP) - initiative
  • Lean Six Sigma Green Belt Certification - 2018
  • Loan Workouts Certification (Mortgage) - 2024
  • SHRM Certified Professional (SHRM-CP)

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