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Skills

  • Cross-functional team leadership
  • Investigation and interrogation
  • Process improvement
  • Invoice generation
  • Delinquency rate management
  • Advanced Excel (method-based modeling)
  • Borrower counseling
  • Default recovery strategies
  • Escalated case resolution
  • Communications

Work Experiences

  • Achieved high satisfaction feedback scores from clients.
  • Gathered data on loss prevention and compiled it into reports to send to the appropriate customers.
  • Achieved a 59% increase in accurate loss mitigation tracking.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Achieved permanent modifications for delinquent loans.
  • Worked with others to brainstorm new system possibilities.
  • Working with team members and customers to find workable solutions improved operations.
  • Analyzed hardship policies in real-time.
  • Assisted in the creation of method procedures.
  • Was in charge of all tasks delegated to me, including client relations and project management.

Summaries

  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proficient in promoting program by leveraging vendor management and quality assurance knowledge.
  • Adept at managing loan portfolios.
  • Achieved 23% increase within 10 months.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Providing the highest quality of service to clients in order to add value to the Cedar Works team.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished in overseeing cross-functional teams, achieving 78% improvement in average resolution times for escalated loss mitigation cases.
  • Achieved results over 4 months.
  • Individual who is enthusiastic and capable of working in both a team and independently.

Accomplishments

  • Developed and implemented a risk scoring model in Tableau, reducing delinquency rates by 16% within several months.
  • Analyzed and forecasted portfolio stress testing scenarios, recommending policy changes that resulted in a 70% increase in collections.
  • Led a cross-functional project to automate default management systems, reducing response times by 18% and improving customer experience.
  • Collaborated with IT and operations to develop automated solutions that saved over 18 work hours per month and reduced cycle times.
  • Utilized borrower feedback to develop proactive communication plans, lowering default initiation rates by 52% across key portfolios.
  • Administered borrower hardship assessments, successfully approving 25% of qualified mitigation plans and reducing default rates.
  • Facilitated 11 loan workout sessions that resulted in 54% success rate in reducing borrower delinquencies.
  • Effectively monitored and managed a loan portfolio of $4, ensuring timely loss recovery and improving overall portfolio performance by 30%.
  • Collaborated with underwriting and collections teams to enhance loan modification processes, increasing successful loan restructures by 63%.
  • Developed a delinquency tracking system that improved predictive analytics accuracy by 22% for long-term mitigation strategy planning.

Affiliations

  • Affiliate, National Association of Credit Specialists (NACS), 2017 - Present
  • Certified Mortgage Underwriter (CMU), Mortgage Training Academy, 2023 - 2020
  • Participant, National Association of Mortgage Processors (NAMP) 2020 - Present
  • Affiliate Member, American Society of Appraisers (ASA) 2017 - Present
  • Member, Default Mitigation Management Association (DMMA), 2021 - 2024
  • Fellow, Real Estate Finance Industry Standards Organization (REFISO), 2017 - 2022
  • Member, Risk Management Association (RMA), 2015 – Present
  • Member, Mortgage Bankers Association (MBA) 2020 - Present
  • Affiliate Member, Association of Credit and Collection Professionals (ACA International) 2019 - Present
  • Certified Financial Counselor (CFC), Association for Financial Counseling & Planning Education (AFCPE), 2019 - 2018

Certifications

  • Certified Financial Services Auditor (CFSA) - 2022
  • Certified Public Accountant (CPA)
  • Foreclosure Prevention & Loss Mitigation Certification - method
  • Certified Loan Officer (CLO), Brightline, 2015
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Risk Management Professional (CRMP) - 2018
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate

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