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Skills

  • Process improvement
  • Planning and coordination
  • KPI Tracking and Reporting
  • Problem resolution
  • Borrower hardship claims assessment
  • Inventory management
  • Insurance billing
  • Administrative support
  • Statistical analysis
  • Investigation and interrogation

Work Experiences

  • Calculated the appropriate response to detected theft attempts based on the age and behavior of the suspect, erring on the side of caution to protect the company from liability.
  • Kept my method knowledge up to date by doing stakeholder engagement and cross-functional collaboration.
  • Actively managed a portfolio of Adobe Creative Suite loans, successfully mitigating losses on 44% of distressed assets for 2024.
  • Developed a reputation for punctuality and hard work.
  • Achieved a 13-day decrease in average time to resolution.
  • Analyzed loan risk and borrower financials to determine eligibility for special workout programs, delivering 37% improvement in resolution rates.
  • Management recognized me for providing outstanding customer service.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved results in Boston over 2015.
  • Addressed borrower complaints with tact and empathy.

Summaries

  • Adept at managing loan portfolios.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Achieved a dramatic reduction in delinquent loan cases by 84%.
  • A personable leader who can keep an eye on rule violations, spot suspicious activity, and mitigate threats.
  • Active leader with excellent communication and collaboration skills.
  • Strategic thinker with expertise in process improvement.
  • Loss Mitigation Analyst is a hardworking and dependable Loss Mitigation Analyst who excels at stakeholder engagement and team leadership.
  • Ability to recognize framework issues and integrate program solutions to achieve initiative.
  • Results-oriented Miscellaneous professional with strategic planning, vendor management, and cross-functional collaboration strengths.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Coordinated borrower outreach initiatives, driving a 38% increase in voluntary loan workout participation.
  • Effectively monitored and managed a loan portfolio of $4, ensuring timely loss recovery and improving overall portfolio performance by 30%.
  • Achieved Six Sigma to ensure compliance with the latest regulatory requirements in loss mitigation and default management.
  • Developed and implemented a risk scoring model in Tableau, reducing delinquency rates by 16% within several months.
  • Partnered with collections departments to restructure delinquent loans, leading to a 25% reduction in past-due accounts within 18 months.
  • Collaborated with legal teams to resolve 6 foreclosure litigation cases with outcomes that saved the company $6 in potential write-offs.
  • Led a cross-functional project to automate default management systems, reducing response times by 18% and improving customer experience.
  • Utilized borrower feedback to develop proactive communication plans, lowering default initiation rates by 52% across key portfolios.
  • Collaborated with IT and operations to develop automated solutions that saved over 18 work hours per month and reduced cycle times.
  • Conducted due diligence reviews on foreclosure cases, recovering $2 in penalties through strategic claim negotiations.

Affiliations

  • Certified Mortgage Underwriter (CMU), Mortgage Training Academy, 2023 - 2020
  • Certified Real Estate Financing Specialist (CREFS), International Real Estate Institute (IREI), 2015 - Present
  • Certified Bankruptcy and Foreclosure Specialist, National Mortgage Licensing Service (NMLS), 2021 - 2018
  • Member, Mortgage Bankers Association (MBA) 2020 - Present
  • Active Member, Society of Chartered Property and Casualty Underwriters (CPCU), 2021 - Present
  • Certified Forbearance Payment Negotiator, Debt Protection Institute, 2018 - 2021
  • Active Member, Real Estate Finance Association (REFA) 2016 - Present
  • Board Member, National Financial Educators Council (NFEC), 2021 - 2018
  • Participant, Loan Modification Professionals Association (LMPA), 2016 - Present
  • Member, Default Mitigation Management Association (DMMA), 2021 - 2024

Certifications

  • CompTIA Network+
  • Certified Mortgage Regulatory Compliance Professional (CMRCP) - 2021
  • Fair Lending Compliance Certification 2018
  • Foreclosure Prevention & Loss Mitigation Certification - method
  • SAP Certified Application Associate
  • Certified Credit & Risk Analyst (CCRA) - framework
  • Advanced Loan Modification Specialist (ALMS) - 2021
  • Credit Risk Certification (CRC) - 2021
  • Financial Risk Manager (FRM) - Beacon Labs
  • Certified Business Analysis Professional (CBAP)

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