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Skills

  • Financial forecasting for renewals
  • Sales presentations
  • Multi-region contract management
  • Customer-Centric Approach
  • Extensive personal network
  • Coaching and mentoring
  • Account management
  • Sales reporting
  • Churn prediction and reduction
  • Systems and software programs

Work Experiences

  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Established long-term business growth by building relationships with customers and the community.
  • Increased team and company profits by cultivating and strengthening relationships with industry partners and potential clients.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Cut costs by 4% through client and distributor price negotiations.
  • Increased the team's revenue by over $16 in sales.
  • By hosting product-focused events, I was able to attract new customers and strengthen existing ones.
  • Researched and implemented new strategies to expand the company's operations and customer base.
  • Increased retail sales volume in my assigned territory by 5% through strategic budgeting and product promotion.
  • Accomplished within one year.

Summaries

  • Renewal Coordinator is a multi-talented Renewal Coordinator who is consistently rewarded for planning and operational improvements.
  • Accomplished Renewal Coordinator driven to lead sales teams to achieve record-setting revenue gains. Manage 16+ accounts, generating more than $14 in revenue per one year.
  • Advanced CRM management.
  • Achieved a 66% reduction in errors.
  • Automated processes.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Advanced skills in financial analysis.
  • Manage 2+ accounts with a revenue of more than $16 per 18 months.
  • Advanced skills in financial analysis and pricing adjustments for contract renewals. Helped introduce pricing models that grew revenue by $18 while maintaining a high client retention rate.
  • Expert in boosting revenue and sales while increasing productivity and customer satisfaction.

Accomplishments

  • Identified vulnerable accounts and implemented early intervention initiatives which reduced potential revenue loss by $$166,000.
  • Increased renewal rates by 43% by implementing customer education sessions on subscription value.
  • Presented strategic renewal updates to leadership, contributing to the corporate goal of increasing average contract term length by 15 months.
  • Identified potential upsell opportunities during the contract renewal process, increasing revenue by $13 in 6 months.
  • Led quarterly business reviews with top accounts, directly resulting in a 66% increase in client renewals.
  • Developed and rolled out a risk mitigation approach for contracts, reducing client churn by 65%.
  • Optimized time management processes, ensuring strict adherence to deadlines while handling an annual workload of 17 renewals.
  • Received Innovation Award for consistently exceeding retention targets through proactive client relationship management.
  • Created a renewal dashboard that helped decrease forecasting accuracy gaps by 38% year-over-year.
  • Hosted quarterly performance reviews with clients, ensuring proactive contract renewals and alignment on growth opportunities.

Affiliations

  • National Contract Management Association (NCMA)
  • Customer Experience Professionals Association (CXPA)
  • American Society of Safety Professionals
  • Jaycees
  • American Medical Informatics Association
  • Society for Participatory Medicine (SPM)
  • Society of Human Resource Management
  • International Council of Nurses
  • National Customer Service Association (NCSA)
  • Sales Management Association (SMA)

Certifications

  • First Aid/CPR Certified
  • Certified Associate in Project Management (CAPM) - PMI
  • Certified Inside Sales Professional (CISP) – initiative
  • Six Sigma Yellow Belt - Lakeside Partners
  • Certified Information Systems Auditor (CISA) - standard
  • Customer Success Manager Essentials Certification - system
  • Certified Information Systems Security Professional (CISSP) - ISC2
  • Business Relationship Management Professional (BRMP) - BRM Institute
  • Crucial Conversations Certification - VitalSmarts
  • Microsoft Certified Systems Engineer (MCSE)

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