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Skills

  • Data-driven decision making
  • Drug inventory management
  • Chronic disease protocol design
  • Therapy programs
  • Budget management in healthcare initiatives
  • Accreditation readiness and compliance
  • Multidisciplinary team collaboration
  • Patient adherence strategies
  • Chronic disease management
  • Medication dispensing

Work Experiences

  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Coordinated clinical trials and observational studies.
  • Achieved results over 6 months.
  • Collaborated on the development of a digital platform for patient tracking, leading to data-driven decision-making and reducing manual tracking errors by 56%.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 13%.
  • Achieved a 15% audit success in 2020.
  • Achieved results in 2020.
  • Collaborated with multidisciplinary teams to create holistic care plans, resulting in an improved patient adherence rating of 84% for post-treatment regimens.

Summaries

  • Achieved a retention rate of 69% over one year.
  • Achieved a 79% reduction in preventable health issues.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at analyzing health data trends, leading community health initiatives that reduce instances of preventable illnesses by 22% within Phoenix.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Coordinate patient admission and discharge.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Exceptional communicator and proven problem solver.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Actively reduced patient compliance issues by developing targeted intervention strategies, leading to a 49% increase in medication adherence.
  • Collaborated with team of 9 in the development of framework.
  • Drove health initiative adoption and increased community participation by 34% within 12 months of launching new health education campaigns.
  • Consistently met or exceeded patient referral target goals by establishing a streamlined communication system between health professionals and external providers.
  • Championed a cross-departmental collaboration to centralize patient data, reducing retrieval time by 45% and enhancing care efficiency.
  • Directed a health awareness initiative that engaged 15 community members, reducing preventable illnesses by 61% within 17 months.
  • Collaborated on a cross-functional initiative to introduce new health services, which raised preventive care visits by 83%.
  • Developed and launched a health app tutorial to train patients and clinical staff, resulting in a 31% increase in app adoption.
  • Resolved product issue through consumer testing.
  • Reduced hospital readmission rates by 49% through the development and implementation of post-discharge follow-up protocols.

Affiliations

  • Society of Women Engineers
  • American College of Healthcare Executives (ACHE) Fellow
  • American Nurses Association (ANA) Allied Health Member
  • American Marketing Association
  • Society for Healthcare Strategy and Market Development (SHSMD) Member
  • Association of State and Territorial Health Officials (ASTHO) Professional Group
  • National Association of Healthcare Access Management (NAHAM) Member
  • Collaborative for Health Equity Advocacy (CHEA) Contributor
  • World Health Organization (WHO) Global Health Leader
  • Member of Health Resources & Services Administration (HRSA) Grant Program

Certifications

  • Salesforce
  • Compliance Professional in Healthcare Certification (CPHC) by Vantage
  • Healthcare Risk Management Certification (HRM) by American Society for Healthcare Risk Management (ASHRM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Health Services Management Certification (HSMC) by initiative
  • Health Information Management (CHIM) by Ironclad Systems
  • Certified Medical Practice Executive (CMPE) by the American College of Medical Practice Executives (ACMPE)
  • Certified in Public Health (CPH) by the National Board of Public Health Examiners (NBPHE)
  • Critical Incident Stress Management (CISM) by International Critical Incident Stress Foundation (ICISF)

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