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Skills

  • Cross-functional team collaboration
  • Churn rate reduction
  • Client onboarding process improvement
  • Staff training
  • Account servicing
  • Sales pitch development
  • Service agreements
  • Product promotions
  • Network development
  • Revenue forecasting

Work Experiences

  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Created and used category reports to assist leadership in making key decisions and exceeding operational goals.
  • Used Workday to keep track of important account and sales information in the company database.
  • Boosted average member spend by $11.
  • Assumed lead role in a time-sensitive membership drive, contributing to over 75% of the organization's revenue goal for 13 months.
  • Attained a 51% success rate for upsell opportunities.
  • Added $5 in new revenue streams to the organization.
  • Consistently met or exceeded sales quotas for Power BI memberships, recording a 39% growth year-over-year.
  • Achieved 50% boost in membership sign-ups post-event.
  • Achieved targets within one year.

Summaries

  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Accomplished in identifying top-tier prospects.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Costs were consistently reduced while profits were increased.
  • Achieved 50% growth in memberships.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 73% increase in customer satisfaction.
  • Recognized on a regular basis for outstanding performance and contributions to the Customer Service industry's success.
  • Portuguese is a bilingual individual who is fluent in both languages.

Accomplishments

  • Successfully negotiated, closed, and renewed 7 high-profile membership contracts, leading to a revenue increase of 8.
  • Resolved product issue through consumer testing.
  • Led a new product introduction campaign that integrated webinar series for potential clients, generating 11 new memberships in several months.
  • Optimized membership retention strategies, reducing churn rate by 76% compared to the previous quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained new hires on sales processes and CRM practices, helping the division achieve a 55% overall boost in sales proficiency within the first two years.
  • Recognized for reducing membership churn by 80% using proactive account management and consistent touchpoints.
  • Exceeded quarterly sales targets by 58% through the successful onboarding of new membership clients and upgrade conversions.
  • Assisted new members by offering tailored solutions, leading to a 18% improvement in self-service adoption and overall satisfaction.
  • Increased company revenue by 55% through innovative and data-driven membership sales strategies.

Affiliations

  • Certified Membership Sales Specialist (CMSS)
  • National Association of Sales Professionals (NASP)
  • Society of Women Engineers
  • Certified Customer Experience Specialist (CCXS) - 2018
  • Referral Networking Alliance - program Chapter
  • Sales and Marketing Executives International (SMEI)
  • Professional Sales Association (PSA)
  • Customer Relationship Management Institute (CRMI)
  • American Society of Safety Professionals
  • American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Microsoft Certified: Customer Data Platform Specialty – 2023
  • Certified E-Commerce Marketing Specialist (Lakeside Partners, 2022)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Sales and Marketing (CPSM) - Brightline 2017
  • Membership Management and Retention Specialist - Harbor & Co. 2020
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified CRM Administrator - ServiceNow 2021
  • CRM Specialist Certification - Harbor & Co. 2018
  • SHRM Certified Professional (SHRM-CP)

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