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Skills

  • Churn rate reduction
  • Customer relations
  • Problem resolution
  • Lead prospecting
  • Operational improvement
  • Team building
  • B2C (Business-to-Consumer) Sales
  • Staff training
  • Strategic planning
  • Organization

Work Experiences

  • Used Workday to keep track of important account and sales information in the company database.
  • Assumed lead role in a membership drive.
  • Collaborated with the marketing department to create integrated campaigns, increasing cross-sell opportunities by $17 in 2016.
  • Achieved targets within one year.
  • Analyzed past sales data to refine sales strategies, increasing revenue per membership by $17 within 18 months.
  • Achieved a 45% increase in monthly subscription renewals.
  • Improved the client organization and goal alignment by automating the standard contact management system.
  • Achieved $17 in total new sales.
  • Analyzed past sales data.
  • Analyzed market trends.

Summaries

  • Talented sales representative with a proven track record of generating leads and over 6 years of experience.
  • Achieved a 23% conversion rate over one year.
  • Accomplished in identifying top-tier prospects.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Achieved a 48% boost in new signups.
  • Accomplished in identifying top-tier prospects, delivering over $6 in new sales revenue by cultivating client relationships in Austin.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Achieved 18% increase in retention.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Within Customer Service, senior Membership Sales Associate and outstanding performer in quality assurance and client relations.

Accomplishments

  • Successfully negotiated, closed, and renewed 7 high-profile membership contracts, leading to a revenue increase of 8.
  • Collaborated with team of 6 in the development of procedure.
  • Implemented loyalty-driven initiatives to drive membership upgrades, realizing a 14 increase in top-tier service sales.
  • Developed and launched a personalized email campaign that generated 12% engagement increase and resulted in 39% more sign-ups.
  • Proactively contacted lapsed members to re-engage, resulting in a reduction of cancelations by 43%.
  • Coordinated sales initiatives with marketing, boosting membership acquisition by 64%.
  • Consulted with potential members to identify needs, driving a 71% growth in membership sales within 18 months.
  • Responsible for key account management and sales of customized memberships, increasing client retention by 71%.
  • Prepared detailed reports on membership metrics, leading to better decision-making and a 81% improvement in quarterly revenue forecasts.
  • Exceeded quarterly sales targets by 58% through the successful onboarding of new membership clients and upgrade conversions.

Affiliations

  • Project Management Institute
  • Sales and Marketing Executives International (SMEI)
  • Event Marketing Association (EMA)
  • Association of Information Technology Professionals
  • National Association of Sales Professionals (NASP)
  • American Medical Informatics Association
  • Local Chamber of Commerce - Sales and Marketing Committee Member
  • Association for Computing Machinery
  • Council for Membership and Partnership Development
  • Women in Sales Everywhere (WISE) - Chapter Member

Certifications

  • CompTIA Security+
  • Certified Subscription Sales Expert - Lakeside Partners 2018
  • CRM Specialist Certification - Harbor & Co. 2018
  • Certified Revenue Cycle Specialist (CRCS) - Cedar Works, 2023
  • Leadership in Sales Management Certificate - Harbor & Co. 2018
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Microsoft Certified: Customer Data Platform Specialty – 2023
  • Revenue Growth Management Certification - Northwind 2024
  • Certified Membership Sales Specialist (CMSS) - Beacon Labs 2018

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