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Skills

  • Completing insurance forms
  • Supervision
  • Medical transcription
  • Data entry
  • Appointment reminder systems
  • Time management
  • Insurance claims
  • EMR / EHR
  • Simple dressings
  • Operational improvement

Work Experiences

  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Achieved a 60% increase in positive feedback.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Achieved Innovation Award for excellence in patient service.
  • Conducted monthly compliance reviews.
  • Kept detailed records of test results by entering data and patient information into a computer.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Authored and implemented a standardized patient intake protocol, improving office efficiency by 42%.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Authored a standardized patient intake protocol.

Summaries

  • Administrative Medical Clerk with expertise in preparing reports for regulatory audits, contributing to a compliance success rate of 52% year over year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Administrative Medical Clerk with strong interpersonal skills.
  • Achieved $6 savings.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Adept at performing regular audits on method medical documentation, ensuring compliance and resolving discrepancies ahead of regulatory deadlines.
  • Clear understanding of risk assessment and data analysis as well as project management training.
  • Administrative Medical Clerk with 14 years of successful risk assessment and stakeholder engagement experience.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.

Accomplishments

  • Directly supported 9 physicians in daily patient care, maintaining accurate documentation and improving support services by 77%.
  • Collaborated with a cross-functional team of 16 medical professionals to streamline patient intake procedures, reducing waiting time by 50%.
  • Documented and resolved procedure which led to process.
  • Verified compliance with local and national healthcare regulations during process, reducing potential penalties by 79% through timely corrective actions.
  • Enhanced the clinic's front-end operations by introducing a new patient check-in system, reducing processing times by standard.
  • Expanded the office’s insurance network by establishing relationships with 2 new providers, increasing patient access by 69%.
  • Coordinated with cross-functional teams to ensure that medical supplies were ordered and maintained efficiently, reducing waste by 25%.
  • Coordinated billing claims and maintained insurance records for over 11 patients, ensuring timely payments and reducing outstanding balances by 31%.
  • Created and maintained detailed patient records within Jira, ensuring compliance with HIPAA regulations and reducing record-keeping errors by 18%.
  • Assisted in the coordination of patient records, resulting in 60% improvement in data retrieval times using procedure.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • Lions Club
  • Project Management Institute
  • Certified Office Professional (COP) Membership
  • Membership at Phoenix Medical Assistants Association
  • International Health Services Management Association (IHSMA)
  • American Society of Safety Professionals
  • Jaycees
  • Local Chamber of Commerce - Healthcare Subcommittee

Certifications

  • CompTIA Network+
  • Certified Medical Scribe Specialist (CMSS) – American Healthcare Documentation Professionals Group (AHDPG)
  • Certified Medical Office Manager (CMOM) - Practice Management Institute (PMI)
  • SHRM Certified Professional (SHRM-CP)
  • Compliance Certification Board's (CCB) Healthcare Compliance Certificate - 2021
  • CPMS (Certified Patient Mediation Specialist) - AAHAM
  • Salesforce
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Certified Professional Coder (CPC) - AAPC
  • Project Management Professional (PMP)

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