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Skills

  • Closing Month-end AR Reports
  • Procedure equipment
  • Process improvement
  • Client Dispute Resolution
  • Team management
  • Supervision
  • MS Office
  • Accurate payment posting
  • Customer service
  • Financial forecasting

Work Experiences

  • Audited client contracts for compliance.
  • Achieved a 62% decrease in late payments.
  • Achieved a 39% satisfactory resolution rate.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with external collections partners, driving a 35% increase in recovery of longstanding debts.
  • Decreased posting errors by 74%.
  • Collaborated with external collections partners.
  • Achieved zero audit concerns related to AR processes.
  • Conducted detailed analysis on customer credit terms.
  • Achieved zero variances.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized as a dedicated professional who strives to exceed team goals and improve bottom line results.
  • Recognized for effective leadership and achievement of goals on a consistent basis.
  • Adept at handling high-volume AR processing.
  • Achieved accuracy in contract billing and reconciliation.
  • Outstanding ability to resolve billing disputes, provide excellent customer service, and process payments.
  • Achieved recovery over one year.
  • Collaborated with external auditors.
  • Comprehensive understanding of general ledger reconciliation.
  • Advanced knowledge of audit support.

Accomplishments

  • Managed relationships with clients who had complex and sensitive billing issues, leading to a 14 recovery through dispute resolution.
  • Worked with product to implement a streamlined process for invoicing, reducing the billing cycle by 22% and accelerating revenue recognition.
  • Partnered with the sales department on account clean-up initiatives, which resulted in a 3 recovery of unpaid receivables over 6 months.
  • Crafted and implemented a new AR automation tool in Tableau, lowering collection cycle time by 48%.
  • Developed and maintained an advanced reporting system using ServiceNow, providing real-time AR status updates to management and facilitating decision-making.
  • Developed AR aging reports for executive leadership on category basis, directly contributing to financial planning and risk management.
  • Leveraged Tableau to automate cash application processes, reducing unallocated cash accounts by 9 and improving workflow efficiency.
  • Generated reports tracking KPIs related to AR across delinquency, turnover, and aging balances, leading to data-driven collection strategies.
  • Facilitated discussions with customers facing financial difficulties, arranging deferred or partial payment plans that recovered 12.
  • Partnered with the credit team to assess customer creditworthiness, minimizing bad debt risk by 17% through better screening procedures.

Affiliations

  • American Accounts Receivable Management Association
  • Global Intercompany Financial Leaders Group
  • Association for Financial Professionals (AFP)
  • National Association of State Boards of Accountancy (NASBA)
  • International Council of Nurses
  • International Association of Bookkeepers (IAB)
  • Freemason
  • Credit Risk Management Association (CRMA)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Certified Financial Services Auditor (CFSA)
  • Certified Fraud Examiner (CFE)
  • Graduation in Finance and Accounts from system
  • Accounts Receivable Specialist Diploma
  • Certified Accounts Receivable Professional (CARP)
  • Debt Collection Certificate Program
  • Certified Billing Specialist (CBS) from Cedar Works

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