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Skills

  • Operations understanding
  • Account development
  • Merchandising expertise
  • Relationship building
  • Inventory management
  • National accounts
  • Outbound telephone marketing
  • Order management
  • Lead prospecting
  • Checking quotes

Work Experiences

  • Trained, coached, and mentored staff to ensure that the new method program was implemented smoothly.
  • Kept the program workspace clean and organized by working closely with employees to systemize tasks.
  • Create schedules based on a thorough understanding of coverage requirements and employee capabilities.
  • Implemented cutting-edge programs, such as the category program, to boost employee retention and reduce turnover.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $13.
  • Coached and trained a team of 9 salespeople who were responsible for servicing metric accounts.
  • Worked to establish key internal functions and outline the scope of positions for the new organization by recruiting, hiring, and training initial personnel.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Collaborated with designers and production personnel to produce high-quality, brand-specific advertisements.
  • Consistently met or exceeded 20% sales targets.

Summaries

  • 13+ years of progressive experience working with system as a hardworking Senior Account Representative.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.
  • Customizing approaches to fit businesses, markets, and target customers is a specialty.
  • Customer-focused General Manager with 12 years of experience who is committed to expanding process improvement and workflow optimization.
  • Associate General Manager with 12 years of successful client relations and strategic planning experience.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.
  • Advertising Sales Representative with 10 years of experience and a track record of exceeding sales targets.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Offering performance reporting and risk assessment, meticulous leader and strategic planner with broad managerial acumen.
  • Associate General Manager with a strong understanding of process improvement, risk assessment, and client relations operations.

Accomplishments

  • Training: Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Strategized and executed a talent recruitment program, reducing time-to-hire by 63% and cutting recruitment costs by $10.
  • Spearheaded the revamp of customer service protocols, contributing to a 26% reduction in complaint resolution time.
  • Reduced inventory holding costs by 79% by renegotiating terms with vendors and optimizing purchase order cycles.
  • Led a cross-functional team to implement a new workforce management system, streamlining scheduling and reducing overtime expenses by $13.
  • Documented and resolved method which led to system.
  • Piloted a cross-functional initiative to integrate HubSpot, improving operational workflows and reducing bottlenecks by 49%.
  • Championed a customer-first initiative, resulting in the company being awarded Employee of the Year for exceptional service quality in 2019.
  • Reduced operational risks by implementing a compliance monitoring tool, achieving 36% adherence to industry regulations and standards.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Project Management Institute (PMI)
  • National Association for Business Economics (NABE)
  • International Facilities Management Association (IFMA)
  • American Marketing Association
  • International City/County Management Association (ICMA)
  • Rotary International
  • National Retail Federation (NRF)
  • National Contracts Management Association (NCMA)
  • Society for Human Resource Management (SHRM)

Certifications

  • Certified Supply Chain Professional (CSCP) - Brightline
  • Professional in Human Resources (PHR) – Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Security Manager (CISM) – 2020
  • Advanced Certificate in Crisis Management - Harbor & Co., 2022
  • Certified Business Analysis Professional (CBAP) – Northwind, 2022
  • ISO 45001: Occupational Health and Safety Management Systems Lead Auditor 2015
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) – 2021
  • First Aid/CPR Certified

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