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Skills

  • Building rapport with repeat visitors
  • Regulatory compliance
  • Security monitoring
  • Emergency evacuation protocols
  • Fast-paced problem-solving under pressure
  • Operational improvement
  • Budgets
  • Team building
  • Multitasking under high-demand conditions
  • Improving customer satisfaction metrics

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Microsoft Excel to 6 months customer locations.
  • Achieved a 52% improvement in customer retention.
  • Created displays and easy-to-read signage to assist guests in navigating the attractions area.
  • Oversaw the delivery of method project by system team, which resulted in standard.
  • Answered 9 calls per 18 months to help customers with their questions and concerns.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Was in charge of the refreshments counter, which included selling food to customers and ensuring that there was enough product and supply on hand to meet demand.
  • Addressed malfunctioning components immediately.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.

Summaries

  • Achieved zero incidents across 6 consecutive operations days.
  • Adept at handling various customer service situations, from inquiries on schedules to efficiently resolving disputes, improving overall guest experience rankings by 44%.
  • Conducted regular equipment checks.
  • Addressed up to 18 daily requests efficiently.
  • Adept at handling customer service situations.
  • Adept at improving operational efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborative team player, working closely with maintenance crews to decrease repair times, keeping lift downtime reduced by 16 hours.
  • Committed to rigorous safety standards.
  • Accommodated special needs for an inclusive slope experience.

Accomplishments

  • Managed daily operations for lift station in Boston, ensuring smooth functionality and communication with guests, reducing wait times by 69% during peak hours.
  • Effectively documented lift activity logs that assisted management in evaluating performance metrics and improving operations for the next season.
  • Handled ticket sales including cash and card transactions, ensuring 43% accuracy in accounting over 16 busy shifts.
  • Collaborated with ski instructors to facilitate smooth operations during group training sessions, reducing scheduling conflicts by 27%.
  • Assisted in the setup and organization of ski lift operations for large events, facilitating the smooth transport of guests with minimal disruptions.
  • Provided real-time feedback to the operations team regarding snow condition updates, ensuring lifts were running efficiently in challenging weather.
  • Offered valuable input in weekly operational feedback meetings, contributing to a 39% increase in operational efficiency and the guest experience.
  • Effectively communicated terrain, weather, and lift operational status to guests, enhancing user experience through timely and accurate updates.
  • Executed advanced crowd management strategies during high-traffic periods, reducing incidents of overcrowding by 35%.
  • Documented and resolved standard which led to category.

Affiliations

  • National Safety Council Winter Activities Member
  • Certification in Snow Lift Technology Workday2016
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • Mountain Hospitality Association Participation
  • Snow Resort Engineering and Maintenance Affiliation
  • National Association for Amusement Ride Safety Officials (NAARSO)
  • Certified Avalanche Safety Training Lean
  • Toastmasters

Certifications

  • NSAA Lifts Maintenance Certification: Intermediate Level
  • Microsoft Certified Systems Engineer (MCSE)
  • Electrical Troubleshooting Certification for Ski Resort Lifts - Cedar Works
  • CompTIA Security+
  • Mechanical Lifts Repair Certification - Vantage
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • SKI Safety & Risk Management Certification - category
  • Certified Public Accountant (CPA)
  • Ski Lift Safety Awareness Certification - NSAA

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