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Skills

  • Team building
  • Local area expertise and recommendations
  • Exclusive service partnerships with local businesses
  • First Aid/CPR
  • Vendor interaction
  • Marketing
  • Confidential information management
  • Front Desk Operations Management
  • Incident reporting and resolution
  • Anticipation of resident needs

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Achieved a 76% reduction in unauthorized access.
  • Achieved results over several months.
  • Arranged for transportation services, including private chauffeurs and taxis, resulting in a 11% increase in resident usage of external transport options.
  • Contacted previous guests and potential visitors via email with information on events and the hotel to build a clientele base.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to a 30% decrease in new resident complaints.
  • Boosted resident satisfaction scores by 43%.
  • Assisted in the successful lease renewal process for 15 residents, exceeding typical retention rates by 19% per quarter.
  • Collaborated with the property management team to enhance community events, increasing resident engagement by 79% within several months.

Summaries

  • Collaborative approach to coordination.
  • Costs were consistently reduced while profits were increased.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Team player with the ability to provide outstanding customer service.
  • Experience working in industry positions at luxury resorts where client satisfaction is paramount.
  • Looking for a job as a Concierge at a high-end hotel.
  • Strengths in budget management and team leadership backed up by Travel and Hospitality training.
  • Dynamic and personable, with a good understanding of travel arrangements.
  • Accomplished in strategic concierge best practices.
  • Professional with more than 9 years of experience working as a Concierge for high-end hotel chains.

Accomplishments

  • Created a weekly newsletter for residents, boosting awareness of community events and services, contributing to a 74% increase in attendance.
  • Implemented a digital concierge service platform, improving communication efficiency and reducing resident service request resolution time by 74% hours.
  • Introduced streamlined on-site vendor scheduling, improving service response time by 42%.
  • Sourced new third-party service providers, expanding the range of resident offerings and increasing resident satisfaction by 35%
  • Facilitated move-in/move-out logistics for over 6 tenants per month, reducing operational disruptions and maintaining property reputation.
  • Established strong working relationships with local service providers, securing exclusive discounts for residents on services such as transportation and dry cleaning.
  • Documented and resolved system which led to method.
  • Led monthly safety meetings with building staff, resulting in an improved hazard response time by 39%.
  • Provided detailed property tours and informational sessions to new residents, lowering tenant turnover rates by 67%.
  • Saved company $16 annually by optimizing vendor agreements for laundry, cleaning, and other resident services without compromising service quality.

Affiliations

  • Lions Club
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Society of Women Engineers
  • American Marketing Association
  • Customer Experience Professionals Association (CXPA)
  • Association for Talent Development (ATD) - Related to staff training and mentoring
  • Project Management Institute
  • Institute of Residential Property Management (IRPM)
  • Association of Information Technology Professionals
  • Urban Land Institute (ULI)

Certifications

  • First Aid/CPR Certified
  • Customer Service Specialist Certification from the International Customer Service Association (ICSA)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Certified Hotel Concierge by Les Clefs d'Or USA
  • Building Operator Certification (BOC) by procedure
  • Apple Certified Associate (ACA)
  • Certified Guest Service Professional (CGSP) by the American Hotel & Lodging Educational Institute (AHLEI)
  • Hospitality Operations Certificate from The International School of Hospitality (TISOH)
  • Certified Manager of Residential Properties (CMRP) by category

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