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Skills

  • Event planning for sales boosts
  • Organization
  • Merchandising operations
  • Inventory management and stock optimization
  • Cash handling and reconciliation
  • Relationship development
  • Problem resolution
  • Problem-solving and decision-making
  • Customer Loyalty Program Development
  • Team management

Work Experiences

  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Achieved a 64% increase in repeat business.
  • Built and maintained relationships with key customers, securing 16 high-value repeat sales during 2015.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Built and maintained relationships with key customers.
  • Successfully introduced new product lines that resulted in a 15% increase in annual profits.
  • Returned change and currency and processed debit and credit card payments with a 3% accuracy rate.
  • Created a task schedule for Jewelry Department Supervisors based on their individual strengths and knowledge of risk assessment.
  • Educated customers about promotions to increase sales.

Summaries

  • 17 years of experience.
  • Achieved a 35% satisfaction rate.
  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Achieved sales spikes during peak periods like the holidays.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved sales goals by 58%.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Astute Jewelry Department Supervisor who is dedicated to providing excellent customer service and assistance.
  • Client-facing professional with a positive attitude and expertise in quality assurance and vendor management.

Accomplishments

  • Collaborated with the Visual Merchandising Team to ensure appealing and timely product presentations, increasing customer engagement by 73%.
  • Spearheaded the launch of a new in-store display system during peak holiday season, boosting sales by 28%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and presented weekly sales reports using Jira, facilitating better department budgeting and forecasting.
  • Enhanced customer retention by introducing Salesforce to capture detailed purchase history, leading to personalized promotions and a 48% rise in repeat customers.
  • Consolidated customer feedback data using ServiceNow, providing actionable insights to leadership and improving conversion rates by 44%.
  • Partnered with store manager to streamline operations, improving overall departmental efficiency and reducing non-productive time by 57%.
  • Trained and mentored 4 new team members on POS systems and customer service best practices, improving checkout times by 34%.
  • Leveraged CRM data to personalize client interactions, increasing customer retention rates by 43%.
  • Developed new auditing procedures to track inventory with 18% increased accuracy, contributing to effective loss prevention strategies.

Affiliations

  • Society of Women Engineers
  • Gemological Institute of America (GIA)
  • American Medical Informatics Association
  • Visual Merchandising and Store Design Network
  • Strategic Sales Planning Association
  • International Association of Administrative Professionals
  • Jewelry Collective for Emerging E-Commerce
  • National Retail Federation (NRF)
  • Visual Merchandising Association
  • Affiliate Marketing Association

Certifications

  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Budget and Cost Control Management Certificate - system
  • Advanced Selling Program (ASP) - standard
  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Performance Coaching Certification - system
  • Advanced Jewelry Sales Techniques Certification - metric
  • Retail Jewelry Security Certification - metric
  • Certified Conflict Resolution Specialist (CCRS) - process

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