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Skills

  • Cleaning techniques
  • Quality control guidelines
  • Care of fine art
  • Issue resolution
  • Window cleaning
  • Disinfecting high-touch surfaces
  • Reporting and documentation
  • Materials storage
  • Conscientious
  • Adhering to property cleanliness standards

Work Experiences

  • Managed the hotel's laundry workflow so that guest laundry requests could be fulfilled in under 11 hours.
  • Completed laundry services, including hand-washing and dry cleaning, with special attention to care instructions.
  • Cleaned 3 locations with consistently high customer satisfaction ratings every 18 months.
  • Assisted in the development of eco-friendly cleaning protocols.
  • Checked and maintained cleanliness of common areas.
  • Achieved a 50% reduction in guest complaints.
  • Addressed guest concerns promptly.
  • Achieved a 7% improvement in room cleaning times.
  • Was in charge of cleaning, sanitizing, and replenishing supplies in the bathrooms.
  • Addressed guest concerns and special requests promptly, which contributed to a 48% increase in positive guest survey results.

Summaries

  • Very knowledgeable about SAP, as well as process competitors and offerings.
  • Store Manager with a track record of increasing profits, cutting costs, improving inventory management, and improving customer service standards.
  • To achieve and maintain high client satisfaction, adept at efficiently completing tasks in an independent or team-based manner.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Available to work nights, weekends, and holidays and fluent in Mandarin and Portuguese.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Housekeeper with 7 years of experience cleaning rooms.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer Service Representative with 9 years of retail experience in fast-paced, team-oriented environments.

Accomplishments

  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Routinely helped as many as 15 customers each day in a high-volume retail outlet.
  • Completed
  • Awarded 2 merit increases during the first 8 years of employment.
  • Design: Responsible for creative design for prominent initiative.
  • Adapted
  • Liaised
  • Documented
  • Integrated
  • Responded

Affiliations

  • Association for Supply Chain Management (APICS)
  • Hotel Sustainability Network
  • American Medical Informatics Association
  • Industry Advisory Member for Hospitality Management Students in Portland
  • Affiliate of the International Facility Management Association (IFMA)
  • International Member of World Tourism Organization
  • Hospitality Leaders of America Association
  • American Society of Safety Professionals
  • Rotary International
  • American Marketing Association

Certifications

  • Sales Manager Certificate
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Hotel Preventative Maintenance Workshop Certification from Vantage 2019
  • CompTIA Security+
  • Adobe Certified Expert (ACE) Microsoft Excel
  • First Aid/CPR Certification from the American Red Cross
  • Advanced Room Sanitation & Sterilization Techniques Certification from method
  • ServSafe
  • Computer Training Certificate

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