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Skills

  • Inventory management
  • Lost and found procedures
  • Collaborating with housekeeping and front desk teams
  • Inventory and supply
  • Residential cleaning
  • Trash waste and removal
  • Adhering to property cleanliness standards
  • Cleaning schedule flexibility
  • Quality assurance inspections
  • Documentation

Work Experiences

  • Vacuumed, dusted, and maintained common areas such as hallways and elevator waiting areas.
  • Was in charge of keeping the linen cart tidy and organized.
  • Achieved a guest satisfaction score improvement of 64% by consistently delivering thorough and detail-oriented room cleaning services.
  • Achieved 25% adherence to corporate cleaning standards.
  • Achieved a guest satisfaction score improvement of 29%.
  • Collaborated closely with front desk staff to ensure guest requests such as extra towels or bedding were met with zero delays.
  • Increased SOP efficiency by 17% by prioritizing daily tasks such as stakeholder engagement and team leadership.
  • Achieved zero delays in service.
  • Completed laundry services, paying close attention to the needs of various items, such as hand washing and dry cleaning.
  • Completed an average of 14 guest rooms per shift, meeting and exceeding company standards without sacrificing quality.

Summaries

  • Clear understanding of strategic planning and stakeholder engagement as well as project management training.
  • Inspection, inventory, and supply management expertise, as well as organizing laundry services.
  • Highly organized and team-oriented, with a strong emphasis on customer satisfaction.
  • Team player who is also a good communicator.
  • Critical thinking ability, problem-solving ability, ability to plan and organize activities, and ability to provide excellent customer service.
  • Skilled at staff training and building rapport with clients.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • We're used to enforcing safe handling of hazardous chemicals.
  • In a fast-paced environment, highly organized and efficient, communicating effectively with clients and stakeholders at all levels of the organization.

Accomplishments

  • Integrated
  • Supported
  • Reviewed
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Consistently exceeded daily sales targets with an average of $15 in sales each day.
  • Planned
  • Contributed to a 13% drop in shoplifting through increased awareness and intervention measures.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Coordinated
  • Liaised

Affiliations

  • Association for Supply Chain Management (APICS)
  • Building Service Contractors Association International (BSCAI)
  • Toastmasters
  • International Tourism Partnership (ITP)
  • International Housekeepers' Week Participant 2021
  • Completed Certified Room Attendant Program (CRA) - 2020
  • Society of Human Resource Management
  • Green Hotels Association
  • Jaycees
  • Sustainable Hospitality Alliance

Certifications

  • Hospitality Supervisor Certification from American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Green Hotel Certification (Housekeeping Module) from procedure
  • Certificate in Advanced Cleaning Techniques for High-End Suites
  • Certified Public Accountant (CPA)
  • Green Practices in Housekeeping Certification from Summit Group
  • Microsoft Certified Application Specialist (MCAS)
  • Adobe Certified Expert (ACE) Microsoft Excel
  • Hotel Preventative Maintenance Workshop Certification from Vantage 2019

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