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Skills

Intuit QuickBooks specialist
Collections processing
Risk advisory
Invoice coding familiarity
Financial controls development
Budgets
Risk Assessment
Advanced bookkeeping skills
Microsoft PowerPoint, Excel and Word
Budget administration

Work Experiences

Ensured
Entered interactions, payments, and personal information into customer accounts.
Received, recorded, and banked cash, checks, and vouchers, and reconciled bank transaction records.
Kept track of everything.
Reduced shrinkage by reorganizing inventory and properly labeling products.
Was in charge of market and business development activities, which included identifying and pursuing new potential client service opportunities.
Raised the stakes.
Collaborated with management to identify and mitigate unusual expense variances in various areas.
Drove the standard team's growth, experience, and institutional knowledge in order to provide the best possible client service.
Assisted 16 other deposit operations specialists as needed.

Summaries

With 13 years of experience in the banking industry, I am a Deposit Operations Specialist.
For fully compliant tracking, reporting, and auditing of financial records, be well-organized and diligent about keeping records current, statements accurate, and accounts reconciled.
Within process industry organizations, meticulous Deposit Operations Specialist has been successful in revenue generation.
Trained to deal professionally with customer concerns while collecting payments on past-due accounts.
Credit control and monetary collections are two of my specialties.
Successful in reducing old accounts and managing bad debt.
Both deposit and loan operations are mastered.
Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Ambitious, dedicated, and approachable.
Innovative

Accomplishments

Documented and resolved category which led to process.
Partnered with Risk Management to develop corrective action plans for recurring errors, resulting in a 19% reduction in root-cause failures.
Processed over 13 wire transfers per week, maintaining compliance with all OFAC regulations and internal standards.
Implemented a new system for transaction error reporting, decreasing turnaround time for issue resolution by 72%.
Led a cross-functional team to streamline wire transfer processes, reducing processing time by 83%.
Reviewed, processed, and validated high-volume deposit transactions across 2 accounts daily, maintaining a 21% error-free rate.
Facilitated 5 staff trainings on deposit operations procedures, reducing processing errors by 72% over three years.
Successfully resolved escalations for 15 high-profile accounts, maintaining a 29% client retention rate.
Proactively identified deposit trend anomalies, leading to a 23% reduction in fraud incidents across 6 months.
Tax Returns: Performed tax methods applicable to business revenues and like-kind exchanges. Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.

Affiliations

Financial Services Roundtable
Financial Services Information Sharing and Analysis Center (FS-ISAC)
National Automated Clearing House Association (NACHA)
American Marketing Association
International Association of Administrative Professionals
National Credit Union Administration (NCUA) Task Force
Institute for Operational Excellence (IOE)
Bank Operations Institute
Association for Computing Machinery
American Society of Safety Professionals

Certifications

SHRM Senior Certified Professional (SHRM-SCP)
Association for Project Management (APM)
Government Finance Officers Association Certificate
Cisco Certified Network Associate (CCNA)
Certified Anti-Money Laundering Specialist (CAMS) - category
Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
Fraud Examiner Certification (CFE) - Association of Certified Fraud Examiners (ACFE)
FDCPA
Enterprise Risk Management Certification – system
CompTIA Network+

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