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Skills

  • Advanced scripting in program
  • Budgets
  • Mean Time to Resolution (MTTR) reduction
  • Load balancing with HubSpot
  • Cloud Cost Optimization Techniques
  • Operational improvement
  • First Aid/CPR
  • Team management
  • Monitoring metrics analysis and reporting
  • High-availability architecture design

Work Experiences

  • Achieved 51% fewer violations.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Transported Salesforce to the past year customer locations.
  • Automated 15 deployments monthly.
  • Built and maintained infrastructure as code (IaC) templates for multi-cloud environments, enabling seamless deployments across 4 regions.
  • Collaborated with product teams to design fault-tolerant architecture, reducing failure instances by 85% in Microsoft Excel applications.
  • Answered 7 calls per 18 months to help customers with their questions and concerns.
  • Collaborated with engineering leadership.
  • Automated infrastructure provisioning using Terraform, slashing environment setup time from 15 days to 16 hours.
  • Created a knowledge management repository to allow faster onboarding of new hires, cutting learning curves by 4 weeks.

Summaries

  • Achieved a 72% improvement in system throughput.
  • Collaborated with security teams to create hardened server images, reducing production environment vulnerabilities by 18%.
  • Adept at simplifying incident management.
  • Experienced in collaborating with project quality teams and manufacturing quality control personnel to produce industry-leading ServiceNow.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved query efficiency time improvements from initiative to process.
  • Automated 12 deployments per month.
  • Created hardened server images.
  • Site Reliability Engineer is a multi-talented Site Reliability Engineer who is consistently rewarded for planning and operational improvements.
  • Achieved 82% faster release cycles.

Accomplishments

  • Improved mean time between failures (MTBF) by 18% through proactive monitoring, increasing service reliability in 16 critical applications.
  • Led the migration from monolithic to microservices architecture, enhancing system scalability and reducing deployment times by 65%.
  • Acted as a liaison between operations and development teams, enabling smoother communication, faster issue resolution, and 38% reduction in operational delays.
  • Managed multi-region Kubernetes cluster deployments, enhancing fault tolerance and reducing outages in 18 regions.
  • Implemented real-time monitoring and alerting using framework, decreasing incident detection time by 72%.
  • Implemented multi-region redundancy in cloud environments, significantly improving disaster recovery capabilities and reducing threat impacts.
  • Built and maintained infrastructure as code (IaC) for multi-cloud deployments, contributing to scalable applications across 4 regions with no manual intervention needed.
  • Collaborated with team of 2 in the development of initiative.
  • Enhanced system scalability by implementing horizontal scaling in a cloud-native environment, handling 83% more traffic without performance degradation.
  • Resolved product issue through consumer testing.

Affiliations

  • Jaycees
  • Member, SysOps Administrators Group, focused on optimizing large-scale environments
  • Member, Ansible Automation Community in Boston
  • Certified Member, DevOps Institute – Site Reliability Engineering
  • Active Member, Cloud Native Computing Foundation (CNCF), contributor to Kubernetes
  • International Council of Nurses
  • Member, Women in DevOps – promoting diversity and inclusion in SRE roles
  • Speaker, DevOps World – Jenkins and CI/CD Pipeline Optimization 2021
  • National Association of Social Workers
  • Member, ACM SIGOPS (Special Interest Group on Operating Systems)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Agile Service Manager (CASM) - DevOps Institute
  • Certified Kubernetes Administrator (CKA) – The Linux Foundation
  • Microsoft Certified: Azure Solutions Architect Expert
  • Certified Jenkins Engineer (CJE)
  • Certified Public Accountant (CPA)
  • HashiCorp Certified: Vault Associate
  • CompTIA A+ Technician
  • Certified Data Privacy Solutions Engineer (CDPSE) - category
  • Docker Certified Associate (DCA)

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