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Skills

  • Care plan development
  • Customer needs assessment
  • Health and safety compliance
  • Contract auditing
  • Personal care assistance
  • CRM Systems
  • Business Development
  • Safety measures
  • Bilingual in French
  • Customer satisfaction

Work Experiences

  • Achieved this in 2020.
  • Drove kids to and from school, activities, and doctor's appointments.
  • Achieved category compliance.
  • Actively communicated with family members.
  • Achieved a 20% improvement in client satisfaction ratings.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Acted promptly in emergency situations.
  • Was in charge of 6 household employees, contractors, and vendors.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted clients in managing financial tasks.

Summaries

  • Professional with 7 years of progressive experience in the field who is highly organized and detail-oriented.
  • Framework are well-understood.
  • Committed to compassionate, patient-centered care.
  • Knowledgable in a variety of design and testing methodologies.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Committed to client success.
  • Built skills to improve client independence by 75%.
  • Applied adaptive technologies.
  • Achieved client-specific goals.
  • Contributes to a stronger care team.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Developed individualized care plans in coordination with multidisciplinary teams, resulting in 5 clients significantly improving quality of life metrics.
  • Design: Responsible for creative design for prominent initiative.
  • Created
  • Administered medication to 7 clients per prescribed schedules with 62% accuracy, ensuring compliance with healthcare regulations.
  • Developed
  • Implemented communication programs between 6 clients and their families, increasing engagement and emotional well-being for initiative results.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Recommended
  • Solved

Affiliations

  • Collaborator, Community Inclusion Collaborative in Boston—organized 2 events aimed at expanding employment and socialization opportunities.
  • Member, American Association on Intellectual and Developmental Disabilities (AAIDD)—participated in annual symposiums addressing new care practices and policy changes.
  • Intern, Exceptional Family Members Program (EFMP)—worked directly with clinicians and families to foster community integration practices for clients.
  • Certification Holder, Association of Community Rehabilitation Educators (ACRE) – Credentialed in employment services to persons with disabilities.
  • Member, Women in Direct Support Services (WDSS) – Focused on creating equitable advancement opportunities and professional support for women in the sector.
  • Co-organizer, Direct Support Professionals Week (DSP Week) in Boston – Promoted workforce recognition efforts for direct care employees.
  • Participant, Local Advocacy Group for Disabilities in Seattle – Planned and executed 16 community initiatives for empowering disabled individuals.
  • Mentor, Direct Support Professional Career Development Program – Guided new professionals in practical client care and safety protocols for 17 years.
  • Member, Council for Exceptional Children (CEC) – Engaged in professional development workshops on inclusive practices and transition support for youth.
  • Attendee, The Arc National Convention on Developmental Disabilities and Human Services, 2019.

Certifications

  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners (NCCDP), 2016
  • Applied Suicide Intervention Skills Training (ASIST) Lakeside Partners 2018
  • Nonviolent Crisis Intervention Certification (NCI) from CPI, 2022
  • Certified Developmental Disabilities Specialist (CDDS), Ironclad Systems, 2019
  • Certified Employment Support Professional (CESP), Association of People Supporting EmploymentFirst (APSE), 2015
  • Certified Brain Injury Specialist (CBIS) via Brain Injury Association (BIA), 2019
  • Caregiver Core Training Certification (CCT), Massachusetts, 2017
  • Certified Elderly Caregiver (CEC) from International Caregiver Association (ICA), 2024
  • Person-Centered Thinking (PCT) Certification, The Learning Community for Person-Centered Practices, 2017
  • Certified Alzheimer’s Caregiver (CAC), National Certification Board for Alzheimer Care, 2023

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