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Skills

  • Cross-departmental communication
  • Clinical quality program standards
  • Organization
  • Team building
  • Cross-functional team collaboration
  • Email marketing campaigns
  • Database querying Salesforce
  • Supervision
  • Content Creation for Member Materials
  • CRM Software (ServiceNow)

Work Experiences

  • Achieved a consistent 4.9/5 satisfaction score.
  • Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved results within system.
  • Analyzed membership data to create monthly performance reports, offering insights that led to a 52% improvement in member retention strategies.
  • Avoided penalties during audits.
  • Checked vital signs on a two years basis and contacted Membership Assistant if there were any health concerns or behavioral changes with the patients.
  • Analyzed member usage trends.
  • Boosted member engagement significantly.
  • Achieved a sales boost of $4.

Summaries

  • Dedicated to providing excellent care, administering medication, and completing project management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 62% completion rate in several months.
  • Membership Assistant is a caring individual who is committed to providing comprehensive personal support.
  • Experienced in blood draws, medical terminology, and medication assistance.
  • Agile and solutions-oriented Membership Assistant known for optimizing member communication platforms. Identified improvements to automated systems, benefiting 5 members and boosting engagement efficiency.
  • Patient Membership Assistant with 3 years of assistance experience.
  • Personal Care worker with extensive experience in providing high-quality in-home care.
  • Budget management expert with a passion for assisting others.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Provided insight during the strategic planning phase to expand membership offerings into new demographics, contributing to a 51% increase in market penetration.
  • Spearheaded cross-departmental efforts to reduce manual data entry for members, automating recurring processes and reducing administrative hours by 3.
  • Partnered with the finance department to update and automate billing processes, reducing overdue accounts by $11 across three years.
  • Collaborated with customer service representatives to mentor them in conflict de-escalation techniques, improving service quality ratings by 76%.
  • Orchestrated membership drives that garnered 18 new members, exceeding quarterly goals by 47%.
  • Led onboarding process for 12 new members per month, ensuring all welcome materials were delivered within 48 hours of registration.
  • Enhanced the member termination process, leading to a 54% decrease in churn.
  • Assisted in the development of performance benchmarks for membership services, with metrics that supported a 40% improvement in service delivery.
  • Implemented payment reconciliation improvements, reducing discrepancies by 80% and accelerating the monthly closing cycle by 16 days.
  • Documented and resolved metric which led to procedure.

Affiliations

  • Project Management Institute
  • International Council of Nurses
  • American Medical Informatics Association
  • Society of Women Engineers
  • International Society of Data Protection Professionals (ISDPP)
  • International Event Planners Association (IEPA)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Data Governance and Privacy Forum
  • Professional Association of Customer Engagement (PACE)

Certifications

  • Certified Nonprofit Professional (CNP) by the Nonprofit Leadership Alliance
  • Certified Customer Service Professional (CCSP) by Lakeside Partners
  • HubSpot Email Marketing Certification
  • Certified Direct Marketing Specialist (CDMS) by DMA
  • Professional in Human Resources (PHR) by HRCI
  • ServSafe
  • CompTIA Network+
  • Certified Marketing Analytics Professional (CMAP) by Ironclad Systems
  • Advanced Excel for Data Analysis Certification by Asana
  • SHRM Certified Professional (SHRM-CP)

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