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Skills

  • First Aid/CPR
  • Sorting and labeling
  • Problem resolution
  • Cross-department collaboration
  • Client billing and invoicing optimization
  • Employee mentoring
  • Communication with executives and senior leadership
  • Project organization
  • Office filing system development
  • Scheduling

Work Experiences

  • Conducted audits of program payments.
  • Evaluated process and initiative data in order to provide customers with appropriate answers to program questions.
  • Achieved results within the first 7 months.
  • Collaborated with external vendors.
  • Achieved a $18 reduction in operational costs.
  • Recognized category issues and used cross-functional collaboration to effectively resolve them prior to escalation.
  • Kept track of how much category supplies were being used and contacted vendors to place new orders.
  • Achieved 8 consecutive accident-free months.
  • Achieved savings of 9 in metric expenses.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.

Summaries

  • Achieved operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished in audit management and financial reporting, leading initiatives that recovered $13 in unclaimed revenue through meticulous review of payment discrepancies.
  • Meticulous Lead Business Office Associate capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using Asana.
  • Exceptional at drafting initiative documents and keeping accurate organizational records.
  • Hands-on professional with performance reporting and workflow optimization abilities.
  • Adaptable Lead Business Office Associate with a demonstrated ability to facilitate smooth transitions in dynamic environments, such as moving 2 employees to remote work during 2017 while maintaining 29% productivity.
  • Achieved error reduction.

Accomplishments

  • Analyzed performance metrics pertaining to office functions and presented data-driven recommendations to the leadership team that enhanced business outcomes by 65%.
  • Resolved product issue through consumer testing.
  • Drove process automation initiatives that reduced administrative workload by 41%, allowing team members more capacity for revenue-generating projects.
  • Developed and rolled out a cost optimization framework, driving an annual reduction in overhead by $17 across multiple departments.
  • Managed and tracked department budget using Salesforce, identifying opportunities to reduce operational costs by 7 over the past year.
  • Partnered with procurement to negotiate 15-year contracts with system, achieving 28% lower bulk pricing and saving 11 in operational costs.
  • Resolved customer relationship issues that contributed to higher levels of retention, increasing retention by 29% over the past year.
  • Successfully integrated new office management software, reducing administrative processing times by 68% and improving team productivity.
  • Created cross-departmental reporting templates that saved approximately 12 hours of work weekly and resulted in more cohesive communication across teams.
  • Developed a comprehensive employee training program for Workday, resulting in 48% increase in software adoption and maximizing productivity for 18 employees.

Affiliations

  • American Medical Informatics Association
  • Toastmasters
  • American Marketing Association
  • Jaycees
  • Executive Committee, Business Process Improvement Network (BPIN)
  • President, Administrative Professionals Network - Denver
  • Society of Human Resource Management
  • Active participant in Business Professionals of America (BPA)
  • Association for Supply Chain Management (APICS)
  • Key Member, Business Office Systems and Efficiency Taskforce

Certifications

  • Certified Administrative Professional (CAP)
  • Apple Certified Associate (ACA)
  • Google Data Analytics Professional Certificate
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Digital Transformation in Office Management Certificate
  • Certified Purchasing Professional (CPP)
  • Certified Office Supervisor (COS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Lean Six Sigma Black Belt Professional

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