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Skills

  • Office budgeting and financial management
  • Team management
  • Change Management
  • Cross-department collaboration
  • Supervision
  • Mail handling
  • MS Office
  • Team training and development
  • First Aid/CPR
  • Data analysis and forecasting

Work Experiences

  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Kept track of how much category supplies were being used and contacted vendors to place new orders.
  • Collaborated with HR to implement an employee recognition program.
  • Analyzed workflow inefficiencies.
  • Championed diversity and inclusion initiatives.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Coordinated cross-departmental efforts to migrate Asana over one year, saving the organization $10 annually in system downtime.
  • Achieved a 51% year-over-year boost in key metrics.
  • Achieved 32% lower rates.
  • Achieved results within the first 7 months.

Summaries

  • Hands-on professional with performance reporting and workflow optimization abilities.
  • Individual with workflow optimization who is active and well-educated.
  • Adept at overseeing office-wide safety procedures and risk mitigation strategies, maintaining compliance and increasing workplace safety in line with Miscellaneous standards.
  • Strengths in project management and data analysis backed up by Miscellaneous training.
  • Adept at managing office financials, including budgeting, vendor negotiations, and cost-saving measures, resulting in operational improvements and profit increases.
  • Versatile Lead Business Office Associate with workflow optimization knowledge and strong performance reporting abilities.
  • Professional with team leadership and client relations fluency.
  • Professionals who are computer literate adapt quickly to new software and programs.
  • Personable Lead Business Office Associate with a track record of increasing workplace communication and coordination effectiveness.
  • Achieved 16 consecutive accident-free months.

Accomplishments

  • Identified and fixed long-standing technical problems in the Tableau, resulting in 67% reduction in ongoing technical issues.
  • Resolved escalated client concerns that improved the company's NPS score by 79% through direct engagement with the C-suite and delivering tailored solutions.
  • Managed and tracked department budget using Salesforce, identifying opportunities to reduce operational costs by 7 over the past year.
  • Created cross-departmental reporting templates that saved approximately 12 hours of work weekly and resulted in more cohesive communication across teams.
  • Managed allocation of workforce schedules, optimizing staffing needs in alignment with key business objectives and reducing overtime costs by 24%.
  • Partnered with procurement to negotiate 15-year contracts with system, achieving 28% lower bulk pricing and saving 11 in operational costs.
  • Collaborated closely with stakeholders to implement process improvements in program, accelerating project completion timelines by 5 weeks and enhancing overall delivery.
  • Introduced improved client billing solutions, reducing unresolved billing disputes by 35% and increasing client satisfaction ratings.
  • Developed and rolled out a cost optimization framework, driving an annual reduction in overhead by $17 across multiple departments.
  • Led the integration of method, significantly increasing the team's ability to track and manage system, boosting efficiency by 21%.

Affiliations

  • Member, Society for Human Resource Management (SHRM)
  • Society of Human Resource Management
  • Member, American Association for Supplier Development (AASD)
  • Lifetime Member, Association for Office Management Professionals
  • Rotary International
  • Member, Project Management Institute (PMI)
  • Freemason
  • International Council of Nurses
  • Member, National Association of Professional Women (NAPW)
  • Key Member, Business Office Systems and Efficiency Taskforce

Certifications

  • ACCA Certified (Association of Chartered Certified Accountants)
  • Google Certified Professional Cloud Architect
  • Certified in Supply Chain Management (CSCM)
  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Contract Management Certification by NCMA
  • Certified Administrative Professional (CAP)
  • Dynamics 365 Fundamentals by Microsoft
  • CompTIA Network+
  • First Aid/CPR Certified

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