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Skills

  • Vendor relationship management
  • Service Quality Improvement
  • Conflict resolution and customer recovery
  • Adaptable Leadership Style
  • Data-driven decision making
  • Compliance Auditing and Certification Programs
  • Operational efficiency optimization
  • Cross-training Implementation
  • Policy enforcement and standardization
  • Team leadership and staff development

Work Experiences

  • Collaborated with the General Manager.
  • Use marketing tools to help restaurants increase sales.
  • Achieved growth in 2018.
  • Achieved a 76% reduction in project delays.
  • Decreased turnover by 76%.
  • Contributed to the one year campaign.
  • Assisted in overseeing a team of 10 employees, mentoring staff, and enforcing company policies to increase productivity.
  • Coordinated communication between departments.
  • Conducted weekly performance assessments, reducing customer complaints by 70%.
  • Aided in the deployment of eco-friendly initiatives that resulted in a 15% reduction in utility bills year-over-year.

Summaries

  • Detail-oriented professional.
  • Committed to optimizing customer experience.
  • Achieved a 69% reduction in delays.
  • Adept at managing profit and loss statements.
  • Consistently drives team-building efforts for long-term success.
  • Achieved Excellence Award distinction.
  • Collaborative problem-solver with a talent for overseeing inventory control, reducing supply chain delays by 45% in 11 months. Expertise in vendor contract management and achieving timely deliveries.
  • Adept at managing profit and loss statements, identifying trends, and implementing process efficiencies that contributed to $10 in revenue growth over 2016. Consistently recognized for financial acumen and strategic decision-making.
  • Conducted employee performance assessments.
  • Achieves orders on time.

Accomplishments

  • Delivered key insights during financial forecasting meetings that shaped strategic decisions, leading to a focus on high-margin product lines.
  • Spearheaded a cross-departmental initiative that improved customer retention by 26% through enhanced service protocols.
  • Managed conflict resolution processes within departments, effectively reducing employee grievances by 44% over 2020.
  • Supported senior management in strategic planning sessions that helped increase team productivity by 53% through execution of targeted initiatives.
  • Developed action plans to resolve compliance gaps, resulting in consecutive 100% compliance ratings during audits from 2021 to 2022.
  • Collaborated with HR on the recruitment process, decreasing vacant position fill rate time by 4 days.
  • Designed and rolled out a company-wide initiative for sustainability, leading to a $119,000 reduction in energy costs within the first year.
  • Enhanced existing safety protocols by regularly updating procedures, which led to the lowering of workplace injuries by 70%.
  • Provided analytical support to the finance department by creating detailed performance reports, leading to a more informed budget allocation process.
  • Played an integral role in implementing a talent development program that raised employee retention levels by 64% over a 2018 period.

Affiliations

  • Active Member, Business Management Association, with training on market share analysis and strategic business growth.
  • Certified in LEAN Process Improvement through procedure, applied principles to boost operational efficiencies by 47%.
  • Active Member, International Performance Management Institute (IPMI), networking and staying informed on the latest tools for boosting employee productivity.
  • Alumni, Hospitality Leadership Development Program at system, gaining expertise in business strategy and ethical leadership.
  • Collaborating Member in the Strategic Retail Association—focused on leveraging retail data analytics to drive promotional initiatives and increase revenue.
  • Co-chair, Hospitality Management Excellence Group, involved in strategic industry discussions for operational optimization and customer satisfaction.
  • Contributing Member, Society for Human Resource Management (SHRM), with a focus on employee performance assessment and talent development.
  • Participant, Professional Retail Store Maintenance Association, focusing on streamlined store operations and on-time vendor coordination.
  • Active participant in Franchise Management Association forums, enhancing skills in performance-driven team management.
  • Attended initiative organized by the National Retail Federation (NRF), gaining insights into consumer behavior and how to tune promotions accordingly.

Certifications

  • Certificate in Food and Beverage Management – metric
  • Employee Relations & Conflict Management Certificate – method
  • First Aid, CPR, and AED Certified - American Red Cross
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • Financial Management Certificate – metric
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Hospitality Department Trainer (CHDT) – system
  • ServSafe® Food Protection Manager Certification – metric
  • Hospitality Operations Certificate – process
  • Profit & Loss Management Certification – process

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