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Skills

  • Parts inventory management
  • Communications
  • Budgets
  • Increase in Repeat Business by 29%
  • Expansion of Attachment Sales
  • Carburetor and Fuel System Troubleshooting
  • Bilingual Support in process and framework
  • Diagnostic Testing on SAP Engines
  • Engine Calibration and Tuning
  • Revenue Growth from Resales

Work Experiences

  • Championed the redesign of workflows.
  • Decreased customer wait times by 10 days on average.
  • Boosted repair process efficiency by 62%.
  • Closed repair requests 23% faster.
  • Achieved an exceptional customer service rate of 34%.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Created troubleshooting materials for Power BI.
  • Completed detailed diagnostics on 16 units per week, decreasing average service turnaround time by 75%.
  • Advised on product purchasing decisions.
  • Collaborated with the sales team.

Summaries

  • Consistently recognized for reducing operational costs.
  • Certified equipment under PMP standards.
  • Consistent track record of reducing on-the-job injuries.
  • Customer-relationship expert with 3 years of experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Consistently recognized for reducing operational costs by $8 through bulk ordering negotiations and streamlined vendor management.
  • Collaborated strategically with sales teams.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently reduced downtime.
  • Conducted certifications in line with OSHA standards.

Accomplishments

  • Monitored and maintained service documentation to ensure all equipment complied with process.
  • Developed a parts lifecycle management tool, enabling more accurate forecasting of replacements and reducing waste inventory by 17%.
  • Implemented an inventory optimization strategy, cutting excess stock levels by 20% and saving $4 monthly.
  • Assisted in the pilot testing of program, gathering field data that led to improved durability and design.
  • Collaborated with team of 9 in the development of category.
  • Secured bulk purchasing agreements with program, reducing supply chain bottlenecks for key power equipment parts.
  • Reduced repair-related downtime by 55% through the implementation of a just-in-time parts inventory system.
  • Devised training programs for customer-facing staff, resulting in a 51% increase in cross-selling protective equipment and attachments.
  • Successfully negotiated vendor contracts that reduced spare part costs by $11 annually.
  • Implemented a predictive maintenance program using Tableau, decreasing unexpected equipment failures by 25% over the past year.

Affiliations

  • National Association of Small Engine Mechanics (NASEM)
  • Equipment Distributors Association (EDA)
  • Developed Mentorship Programs in Phoenix to Support New Technicians in Power Equipment Technology
  • Outdoor Power Equipment Institute (OPEI)
  • Continuing Education in Power Equipment Lifecycle Management 2020
  • Rotary International
  • National Tool & Equipment Trade Association (NTETA)
  • International Council of Nurses
  • Equipment & Engine Training Council (EETC)
  • Certified Outdoor Power Equipment Technician Program ITIL

Certifications

  • Certified Power Equipment Asset Manager
  • Certified Lean Six Sigma Yellow Belt
  • Certified Public Accountant
  • Electrical Safety Training Program by Brightline
  • Certified Public Accountant (CPA)
  • OSHA 10-Hour General Safety Certification
  • CompTIA A+ Technician
  • Preventive Maintenance for Outdoor Equipment Certification
  • Apple Certified Associate (ACA)
  • Briggs & Stratton Master Technician Certification

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