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Skills

  • Report writing
  • Google Ads
  • Conflict resolution
  • Staff development
  • Budget understanding
  • Customer engagement
  • Relationship development
  • Interpersonal and written communication
  • Clerical support
  • Increasing public awareness

Work Experiences

  • Conducted ongoing supplier evaluations to assess delivery quality, timeliness, and compliance while maintaining strict cost controls and maximizing operational efficiency.
  • In charge of change management for the standard department.
  • Communicated best practices among all companies, business executives, and site leadership teams to ensure alignment.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created campaigns, oversaw design, and kept track of the results.
  • Collaborated closely with clients and Membership Manager to create successful promotions that met customer needs and exceeded sales targets.
  • Worked with accountholders and representatives to resolve issues and keep over 18 two years customers happy.
  • Updated team protocols in order to streamline marketing procedures and improve promotion release timing.
  • Evaluated the framework program for executives by conducting supplier risk management assessments.
  • Assessed employee performance over a the past year period and provided constructive feedback to help them improve.

Summaries

  • Membership Manager with 9 years of successful performance reporting and risk assessment experience.
  • Modern Membership Manager with extensive experience in system campaigns and the use of Power BI.
  • Within Miscellaneous, senior Membership Manager and outstanding performer in client relations and team leadership.
  • Senior Account Executive with 14 years of experience who is self-starting.
  • Campaign development, branding strategies, and ad management are all areas where I excel.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Account Manager with 5 years of experience who works tirelessly.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.

Accomplishments

  • Recommended
  • Recorded
  • Created and executed member retention campaigns that reduced churn by 40% over 10 months, directly contributing to long-term revenue growth.
  • Developed
  • Documented and resolved program which led to framework.
  • Trained
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed and rolled out a comprehensive member renewal strategy, resulting in a retention rate improvement of 63% over two years.
  • Analyzed membership data and trends to continuously optimize membership pricing structures and increase overall profitability by 13.
  • Resolved product issue through consumer testing.

Affiliations

  • American Marketing Association (AMA)
  • Member Loyalty Professionals Network
  • Membership Retention Innovation Council
  • National Speakers Association
  • Referral Marketing Association
  • Association for Business Excellence (ABE)
  • Nonprofit Leadership Alliance
  • Lions Club
  • Partnership for Nonprofit Excellence
  • Association for Operations Management (APICS)

Certifications

  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Membership Growth & Retention Certification - method
  • Google Ads Certification 2016
  • First Aid/CPR Certified
  • Certified Nonprofit Professional (CNP) - initiative
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+

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