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Skills

  • Project organization
  • Client complaint resolution
  • Process improvement
  • Complaint resolution and follow-up
  • MSDS knowledge
  • Commercial property cleaning expertise
  • Invoice generation
  • Minor repairs
  • Relationship development
  • Insurance billing

Work Experiences

  • Cleaned, restocked, and maintained facility bathrooms for optimal sanitation and ease of use.
  • Increased customer satisfaction by instructing new employees on proper cleaning techniques and procedures.
  • Put in place step-savers that cut cleaning time per room from several months to two years while maintaining company quality standards.
  • Identified critical repair and maintenance issues and alerted management.
  • Checked inventory for needed supplies, such as initiative and standard, and made lists for Bond Cleaner, documenting cleaning products needed.
  • Followed proper handling procedures for chemical cleaners and power equipment to avoid damage to the floor and fixtures.
  • Achieved 27% successful deposit returns for tenants.
  • Assisted in the setup of special event venues by locating furniture and constructing the desired arrangements.
  • Organized custodial closets to save time looking for needed shift items.
  • Cleaned the facility on a daily basis, including vacuuming, mopping, and disinfecting the 8 rooms.

Summaries

  • Strategic planning in category settings and strategic planning in vendor management settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Category, process, and initiative are all available.
  • Janitor with 15 years of experience providing cleaning services in accordance with a variety of facility requirements.
  • Six Sigma certified
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Organized, conscientious, and capable of managing multiple cleaning and repair projects at the same time.
  • Bond Cleaner is a hardworking and dependable Bond Cleaner who excels at budget management and risk assessment.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Bond Cleaner.

Accomplishments

  • Managed cleaning schedules for 17 properties simultaneously, ensuring no delays and a 81% customer retention rate.
  • Helped the company achieve a 64% reduction in chemical cleaning agents usage by promoting green cleaning solutions.
  • Achieved a 40% reduction in re-clean requests by thoroughly following customized end-of-lease cleaning checklists.
  • Recognized for spotting damages and notifying landlords, saving tenants from 4 in bond deductions.
  • Consistently ranked in the top 27% of cleaners in performance reviews based on quality and speed of work.
  • Collaborated with property managers to bring 24% properties up to market standards, facilitating quicker tenant turnover and leasing.
  • Recognized as 'Cleaner of the Month' for 13 consecutive months due to consistent high-performance and client satisfaction ratings.
  • Implemented a new eco-friendly cleaning protocol that cut chemical usage by 16% while increasing client satisfaction by 26%.
  • Used ServiceNow to closely monitor and track team performance, resulting in improved efficiency and reduced downtimes.
  • Earned consistent five-star reviews from tenants and property managers for leaving properties in better-than-expected condition.

Affiliations

  • Affiliated with the International Housekeeping Managers’ Association (IHMA), with a focus on bond cleaning leadership.
  • Awarded certification in Stain Removal Expertise from method, focusing on stubborn stain techniques.
  • Obtained Health and Safety Training through Ironclad Systems, with special emphasis on chemical use in deep cleaning.
  • Regular contributor to the Bond Cleaning Professionals Forum, sharing insights and techniques on customer satisfaction.
  • Regular attendee of Miscellaneous seminars on Steaming and Power-Washing Techniques for restoration of commercial properties.
  • Active member of the process Janitorial Professionals Association, advocating for workplace excellence and staff training.
  • Certified in Bond Cleaning Services with specialization in Student Housing by Lakeside Partners, maintaining high occupancy satisfaction rates.
  • Volunteer for Brightline Charity Event for cleaning low-income housing units, providing deep clean services.
  • Certified in Advanced Grout and Tile Cleaning Techniques by Northwind, with a focus on stain removal and maintenance.
  • Associated with the Indoor Air Quality and Carpet Cleaning Alliance (IAQCCA), maintaining industry standards in allergen reduction.

Certifications

  • Association for Project Management (APM)
  • Certified Public Accountant (CPA)
  • Safety Data Sheet (SDS) Management Certification (initiative, 2019)
  • Building Maintenance and Restoration Certification (Beacon Labs, 2018)
  • Salesforce
  • First Aid Certification (HLTAID003 or Equivalent) - Boston, 2017
  • CompTIA Network+
  • Waste Management for Commercial Cleaning Certification (Meridian, 2017)
  • Apple Certified Associate (ACA)
  • Window Cleaning Specialist Accreditation (standard, 2024)

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