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Skills

  • AS/400
  • Inventory management
  • Customer service
  • Agile project management methodologies
  • Database management
  • Technologically savvy
  • Mail management
  • Appointment setting
  • Contract and proposal writing
  • Problem resolution

Work Experiences

  • Achieved zero delays during initiative.
  • Achieved a 77% reduction in material wastage across projects.
  • Acted as a liaison between Program Management Assistant and clients regarding client accounts and new business.
  • Was in charge of updating and implementing administrative and executive support policy changes, as well as monitoring their effects.
  • Conducted research on topics of interest and distilled the results into concise reports.
  • Collaborated with 8 business units.
  • Assisted in managing project schedules.
  • Assisted visiting executives with logistics by coordinating with other Executive Assistants to arrange lodging, transportation, and personal services.
  • Organized appropriate travel, visas, agendas, necessary contacts, and country information for executive travel to Phoenix and Columbus.
  • Provided optimal administrative, customer service, and case management support through launched and project management.

Summaries

  • Program Management Assistant is polished and professional, and she excels at assisting executive productivity and business operations.
  • Independently plan and manage a wide range of business relationships.
  • Program Management Assistant with strategic planning and budget management abilities.
  • Senior Executive Assistant with over 4 years of experience in initiative environments who is hardworking and forward-thinking.
  • Dedicated to increasing productivity by utilizing strong vendor management and risk assessment abilities.
  • Program Management Assistant is a hardworking and dependable Program Management Assistant who excels at client relations and strategic planning.
  • Program Management Assistant with 11 years of experience in risk assessment.
  • Expert in Miscellaneous practices and regulations, as well as office management protocols and calendar management.
  • Communicative and team-oriented, with HubSpot expertise.
  • Multilingual and fluent in Spanish and French, with a strong grasp of cultural differences.

Accomplishments

  • Created detailed project status presentations for senior leadership, leading to better resource forecasting and allocation decisions.
  • Reduced project transition times by 42% through the development of standardized handover procedures between departments.
  • Facilitated the onboarding process for over 8 new hires, reducing training time by 31% through creation of structured training modules.
  • Developed comprehensive reports and dashboards in SAP that provided real-time visibility into project performance and resource use.
  • Assisted in managing a project budget of $199,000, ensuring all expenditures were in line with financial forecasts.
  • Successfully negotiated 2 vendor contracts, securing $17,000 in savings and improving overall project delivery costs.
  • Successfully handled multiple priority tasks across projects, ensuring timely and accurate completion with zero missed deadlines.
  • Facilitated weekly cross-departmental meetings to ensure alignment of deliverables and adherence to project milestones.
  • Managed the internal project communication portal, ensuring company-wide access to up-to-date project information and documentation.
  • Collaborated closely with IT and business units to solve bottleneck issues, ensuring smooth project operations and improved team productivity.

Affiliations

  • Completed ITIL Foundation Certification to enhance knowledge in managing IT services and improving project outcomes in relation to technical programs.
  • Member of the International Facility Management Association (IFMA), concentrating on large-scale facilities program management techniques for operational success.
  • Active participant in the Microsoft Project User Group (MPUG), focusing on advanced tool utilization for managing complex project pipelines.
  • Active attendee of the Regional Project Manager’s Network, focusing on strategies for improving project workflows and communication across multisite teams.
  • Attended the International Institute of Business Analysis (IIBA) annual conference, collaborating with experts to stay informed on the newest project management tools and techniques.
  • Earned membership in the Association of Change Management Professionals (ACMP), aligning program management with organizational change initiatives.
  • Contributed to Beacon Labs chapter of the Association for Operations Management (APICS), fostering a deeper understanding of operational efficiency.
  • Completed certified Microsoft Excel advanced program, specializing in pivot tables, VLOOKUP, and macros to optimize data-driven decision-making in program tracking.
  • Participant in the annual PMO Symposium, advancing knowledge in program and portfolio management through industry trends and innovation sessions.
  • Enrolled in a Lean Six Sigma program to achieve Yellow Belt certification, with a focus on streamlining program management processes and increasing efficiency.

Certifications

  • Agile Certified Practitioner (PMI-ACP) - 2017
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Google Project Management Certificate - 2020
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Excel Expert Certification (2018)
  • Certified Associate in Project Management (CAPM) - 2017
  • Certified Business Analysis Professional (CBAP) - 2019
  • CompTIA Project+ – 2019
  • Project Management Professional (PMP) – 2021

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