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Skills

  • Team management
  • Staff management
  • Adherence to Environmental Standards in Auto Services
  • Negotiation
  • Supply Chain Management
  • Operational improvement
  • Automotive Repair Techniques
  • Problem resolution
  • Business analysis
  • Supervision

Work Experiences

  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a 72% reduction in tire replacement time.
  • Achieved 12% positive feedback on system.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Increased employee morale and decreased turnover by 11%.
  • Achieved Employee of the Year for customer satisfaction.
  • Identified method areas in need of improvement and implemented system program, resulting in a 10% increase in productivity.
  • Welcomed new members and established and updated memberships in Lakeside Partners framework programs.
  • Oversaw a group of 13 system associates who dealt with the department's daily and complex requirements.

Summaries

  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Accomplished at delivering high-quality service on time with a focus on performance metrics, improving accountability within the service team by 40%.
  • Dynamic application of client relations and cross-functional collaboration in a fast-paced business environment.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Customer-focused professional with 10 years of experience in the Miscellaneous sector.
  • Bringing 2 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Revived underperforming service contracts by implementing customer feedback loops, increasing recurring business by 70% over 6 months.
  • Standardized inventory reorder levels, reducing stock shortages by 32% and improving overall service speed.
  • Documented and resolved procedure which led to metric.
  • Developed an early warning system for parts replenishment, ensuring service bays remained operational with no downtime due to part shortages.
  • Implemented an appointment scheduling system that reduced average wait times by 14 minutes, improving customer experience and satisfaction.
  • Led a team of 6 certified technicians to improve auto repair efficiency, boosting team throughput by 62%.
  • Consistently exceeded monthly sales targets by monitoring market trends and responding with timely promotions and service packages, achieving a revenue increase of 23%.
  • Improved profitability by developing cost-efficient staffing models during off-peak periods, reducing labor costs by 38% without compromising service quality.
  • Trained and developed a cross-functional team of 14 members, improving service times and reducing client complaint rates by 53%.
  • Streamlined parts management process, minimizing lost inventory instances by 34% and reducing procurement lead time for critical components.

Affiliations

  • Accredited Automotive Manager (AAM) Certification - AMI
  • American Marketing Association
  • National Institute for Automotive Service Excellence (ASE) Certified Professionals
  • Project Management Institute
  • Bureau of Automotive Repair (BAR) Certifications
  • Women in Auto Care (WiAC)
  • Association of Information Technology Professionals
  • Automotive Aftermarket Suppliers Association (AASA)
  • Rotary International
  • Association for Computing Machinery

Certifications

  • First Aid/CPR Certified
  • CompTIA Network+
  • Automotive Technology Data Systems Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Automotive Fleet Manager (CAFM)
  • I-CAR Professional Development Program (Automotive Collision Repair)
  • Supply Chain Professional Certification (CSCP)
  • Certificate in Automotive Business Management
  • Automotive Parts Professional Certification by AMi
  • Certified Manager of Tire Service (CMTS)

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