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Skills

  • Process management
  • Certification evaluation process
  • Customer service
  • Organization
  • Quality controls
  • Cross-functional team collaboration
  • Food Safety Compliance
  • Interpersonal communication
  • System equipment
  • Problem-solving

Work Experiences

  • Conducted on-site audits for Meridian, ensuring compliance with PMP standards and recommending corrective actions where needed.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Worked with clients to identify and target inefficiencies in risk and business controls, as well as process gaps and workflow inconsistencies.
  • Coordinated with Miscellaneous regulators to ensure that all products met stringent CPA criteria, reducing regulatory penalties by 69%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Authored process documentation for certification best practices.
  • Looked for industry trends on social media and through online sources.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Adopted lean methodologies.
  • Transported Adobe Creative Suite to the past year customer locations.

Summaries

  • Working with federal and state regulations is a strong suit.
  • Within Miscellaneous, senior Certification Specialist and outstanding performer in stakeholder engagement and strategic planning.
  • Achieved 16% regulatory audits.
  • Advanced regulatory compliance knowledge, as well as a track record of collaborating with executives and business leaders to identify vulnerabilities and implement corrective measures.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 51% increase in regulatory reporting compliance speed.
  • Adept at managing high-volume certifications.
  • Clear understanding of vendor management and workflow optimization as well as stakeholder engagement training.
  • The Compliance Manager was responsible for reducing company liability by ensuring that all records, processes, and training adhered to established standards and legal requirements.
  • Aided in reducing non-compliance cases by 33%.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of process.
  • Reduced audit non-compliance rates by 22% through rigorous document review and on-site inspections.
  • Managed the certification process for Cedar Works, ensuring compliance with industry standards and reducing audit failures by 18%.
  • Launched a new certification audit process for Meridian, reducing overall audit time by 45%.
  • Led annual assessments of Beacon Labs to ensure compliance with OSHA, improving compliance rates by 81%.
  • Trained over 5 employees in Boston on updated certification protocols, boosting procedural adherence by 26%.
  • Led certification projects for Miscellaneous clients, ensuring compliance with evolving standards and achieving a 79% higher approval rate.
  • Resolved product issue through consumer testing.
  • Authored documentation for certification best practices, resulting in a standardized approach across HubSpot teams.

Affiliations

  • Toastmasters
  • Rotary International
  • International Association of Administrative Professionals
  • American Society for Quality (ASQ)
  • Society of Compliance and Risk Management Professionals (SCRMP)
  • International Organization for Standardization (ISO) OSHA Committee
  • Society for Standards Professionals (SES)
  • Product Development and Management Association (PDMA)
  • Global Medical Device Nomenclature Agency (GMDNA)
  • International Council on Systems Engineering (INCOSE)

Certifications

  • Certified Food Safety Manager (CFSM) by Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Six Sigma Green Belt Certification by Beacon Labs
  • Certified Regulatory Compliance Manager (CRCM) by Lakeside Partners
  • Lean Six Sigma Black Belt Certification by Cedar Works
  • FDA Regulatory Affairs Certification (RAC) by Regulatory Affairs Professionals Society
  • Certified in Risk and Information Systems Control (CRISC) by ISACA
  • Certified Information Systems Auditor (CISA) by ISACA
  • Certified Quality Auditor (CQA) by American Society for Quality (ASQ)

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