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Skills

  • Relationship development
  • Collaboration with community agencies
  • Organization
  • Interagency collaboration
  • Client assessment strategy development
  • Budgets
  • Behavioral health risk evaluation
  • Service coordination
  • Cross-functional teamwork
  • Business operations

Work Experiences

  • Achieved a 23% increase in multi-disciplinary interventions.
  • Achieved improvement over 2016.
  • Advocated for clients’ access to specialized care.
  • Authored detailed progress reports for client cases, contributing to the improvement of client satisfaction by 33%.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 43% increase in successful case outcomes.
  • Collaborated with legal representatives.
  • Analyzed case trends and presented findings to leadership, informing decisions that enhanced service effectiveness by 49%.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Conducted risk assessments for 7 cases per month.
  • Client advocate with proven success in securing specialized care for 2 clients, ensuring access to metric services within critical timelines.
  • Assessment Case Manager with 12 years of successful vendor management and risk assessment experience.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Client advocate with proven success.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of client relations and cross-functional collaboration as well as budget management training.
  • Costs were consistently reduced while profits were increased.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.

Accomplishments

  • Managed crisis intervention for 16 emergency cases monthly, ensuring 35% successful resolution through accurate risk assessments.
  • Collaborated with internal and external teams to streamline assessment protocols, enhancing client access to procedure services by 63%.
  • Led inter-agency collaborations, improving client transition to method services and increasing referral completions by 35%.
  • Presented periodic case reviews to senior leadership, accelerating decision-making processes by reducing case backlog by 81%.
  • Authored policy reviews based on best practice research, leading to an increase in service standard alignment by 51%.
  • Authored and edited over 10 individualized client progress reports, increasing service evaluation accuracy and client satisfaction by 77%.
  • Implemented a scalable case prioritization model, reducing case backlog by 69% during high-intensity periods.
  • Led the successful implementation of a ServiceNow that improved client retention by 50% within the past year.
  • Tracked and analyzed client satisfaction metrics, contributing to the improvement of satisfaction rates by 60% over 6 months.
  • Facilitated weekly case conferences and action planning meetings, resulting in 58% reduction in missed deadlines.

Affiliations

  • Council on Social Work Education (CSWE)
  • Council of Nephrology Social Workers (CNSW)
  • Council on Accreditation (COA) for Social and Human Services
  • Commission on Rehabilitation Counselor Certification (CRCC)
  • Collaborative Family Healthcare Association (CFHA)
  • International Society for Quality of Life Studies (ISQOLS)
  • Association of Psychiatric Rehabilitation Services (APRS)
  • Commission for Case Manager Certification (CCMC)
  • Case Management Society of America (CMSA)
  • National Conference on Social Work & Health Inequities

Certifications

  • Certified Assessor in Behavioral Health Summit Group 2016
  • Certified Social Work Case Manager (C-SWCM) – 2020
  • Systems and Psychosocial Assessment Certification
  • Trauma-Informed Care Certification 2019
  • First Aid/CPR Certified
  • Licensed Professional Counselor (LPC)
  • Applied Suicide Intervention Skills Training (ASIST) 2017
  • ServSafe
  • Certified Crisis Intervention Specialist (CCIS) - 2022
  • Certified Fraud Examiner (CFE) - 2020

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