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Skills

  • Individual and family consultation
  • Framework equipment
  • Outcome-focused care planning
  • Motivational interviewing techniques
  • Collaboration with community agencies
  • Client goal-setting facilitation
  • Client recovery management
  • Cross-functional teamwork
  • Supervision
  • Behavioral health risk evaluation

Work Experiences

  • Adhered to confidentiality and ethical standards.
  • Had an excellent attendance record and was always on time for work.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Advocated for clients’ access to specialized care, resulting in 9 clients receiving method services within two years.
  • Analyzed case trends and presented findings to leadership, informing decisions that enhanced service effectiveness by 49%.
  • Achieved this within two years.
  • Achieved improvement over 2016.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Conducted comprehensive individual risk assessments.

Summaries

  • Dedicated to managing high-profile cases, conducting risk assessments for 10 cases per month while maintaining compliance with organizational and legal standards.
  • Achieved results over a 5-month period.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with community stakeholders.
  • Costs were consistently reduced while profits were increased.
  • Achieved results in the past year.
  • Achieved results in under three years.
  • Collaborated with multidisciplinary teams.
  • Assisted 16 clients.
  • Collaborative problem-solver with a track record of partnering with local agencies, streamlining service delivery to enhance accessibility for clients and communities.

Accomplishments

  • Supervised a multidisciplinary team of 5 professionals, achieving standard in selected client care targets.
  • Developed cross-functional process improvements with peer departments, reducing case handling time by 20%.
  • Orchestrated agency partnerships to secure additional funding, increasing resource allocation to high-risk client services by 34%.
  • Presented periodic case reviews to senior leadership, accelerating decision-making processes by reducing case backlog by 81%.
  • Facilitated crisis de-escalation for 11 clients, achieving 67% reduction in escalation incidents requiring police intervention.
  • Trained 7 team members on updated reporting protocols, leading to a reduction in documentation inconsistencies by 46%.
  • Executed quality assessments of service delivery, reducing non-compliance incidents by 38%.
  • Managed crisis intervention for 16 emergency cases monthly, ensuring 35% successful resolution through accurate risk assessments.
  • Designed a centralized communication system for multidisciplinary teams, resulting in 54% more efficient case coordination.
  • Co-created action plans with clients, facilitating client goal achievement rates by 55% within several months.

Affiliations

  • Collaborative Family Healthcare Association (CFHA)
  • National Healthcare for the Homeless Council (NHCHC)
  • Project Management Institute
  • Society of Women Engineers
  • International Council of Nurses
  • Toastmasters
  • National Council for Mental Wellbeing
  • International Association of Administrative Professionals
  • National Association of Forensic Counselors (NAFC)
  • National Child Trauma Stress Network (NCTSN)

Certifications

  • Nonviolent Crisis Intervention Certification (NCI) – 2016
  • Certified Clinical Social Worker (CCSW)
  • Certified Domestic Violence Specialist (CDVS) - 2017
  • Certified in Healthcare Quality (CPHQ)
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • Behavioral Health Specialist Certification by Cedar Works 2017
  • First Aid/CPR Certified
  • Certified Caseworker (CwC) 2018
  • Certified Addiction Counselor (CAC)

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