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Skills

  • Inventory auditing
  • Business operations
  • Event planning and execution
  • Team building
  • High-end client communications
  • First Aid/CPR
  • Cost reduction strategies
  • Customer complaint resolution
  • Budget management and optimization
  • Business travelers

Work Experiences

  • Audited inventories for food, beverages, and supplies weekly, leading to a 74% reduction in waste and optimizing budget allocation.
  • Oversaw the delivery of process project by framework team, which resulted in process.
  • Conducted rigorous inspections.
  • Collaborated with external contractors for maintenance tasks.
  • Achieved guest satisfaction ratings above 26%.
  • Compiled guest preference documentation.
  • Collaborated with external contractors for maintenance tasks, resulting in quicker issue resolution and reduced downtime without compromising luxury service.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted motivational sessions.
  • Assisted the captain in relaying operational updates.

Summaries

  • Chief Stewardess focused on housekeeping operations.
  • Clear understanding of client relations and cross-functional collaboration as well as process improvement training.
  • Chief Stewardess with 6 years of experience, successfully managing crisis situations, emergency protocols, and drills, earning Lean for full operational compliance.
  • Aligned budget to reduce waste.
  • Chief Stewardess known for meticulously managing yacht logistics, provisioning, and supplier partnerships to drastically reduce annual costs by $15.
  • Looking to work for a reputable company.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved full compliance.
  • Achieved ratings above 64%.
  • Boosted crew morale and productivity by 48%.

Accomplishments

  • Instituted a waste management system that reduced disposable usage by 68%, making operations more sustainable.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the chef and sous-chef to design custom menus, elevating dining experiences for high-net-worth clients.
  • Monitored food and beverage inventories weekly, cutting waste and optimizing budget allocations by 82%.
  • Coordinated marine safety drills and first aid training, maintaining full crew readiness for emergency scenarios.
  • Led the crew in achieving compliance with Scrum Master, maintaining industry-leading safety and service standards.
  • Led 2% improvement in personalized guest experiences by updating and managing detailed guest preference sheets.
  • Developed interior design improvements and set standards for luxury cabins, enhancing the guest experience across all charters.
  • Utilized advanced inventory software to track supplies, improving procurement forecasting and reducing over-ordering by 75%.
  • Implemented energy-efficient practices onboard, contributing to a 29% reduction in operational costs.

Affiliations

  • Yacht Interior Bargaining Association
  • International Association of Administrative Professionals
  • American Marketing Association
  • International Superyacht Society (ISS)
  • Lions Club
  • Global Sustainable Tourism Council (GSTC)
  • Marine Stewardess & Hospitality Training School Portland
  • Personal Watercraft Operations Course Six Sigma
  • Sea Safety Training Courses (FAST Rescue) OSHA
  • Society of Human Resource Management

Certifications

  • Project Management Professional (PMP)
  • STCW Basic Safety Training (BST)
  • Silver Service Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Seamanship Practices Certification
  • Environmental Stewardship Certification - Beacon Labs
  • Certified Business Analysis Professional (CBAP)
  • WSET Level 2 Award in Wines & Spirits
  • ServSafe
  • Hospitality and VIP Customer Service Excellence

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