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Skills

  • Leadership development
  • Grant Writing and Fundraising
  • Program implementation
  • Crisis management
  • Risk Assessment
  • Relationship development
  • Community outreach strategies
  • Training and coaching
  • Method equipment
  • Public relations

Work Experiences

  • Conducted community needs assessments.
  • Achieved results within the first 16 years.
  • Achieved a 65% improvement in reporting accuracy.
  • Maintained program files, records, databases, and websites to gather research and prepare and submit metric reports.
  • Conducted community needs assessments, resulting in the expansion of five new program areas that served 5 additional participants.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Planned educational activities, faculty lectures, and departmental events to support the institution's mission and values.
  • Brought in 8 guest speakers.
  • Collaborated with government organizations.
  • Oversaw the day-to-day operations of the education program and delegated assignments and evaluated performance of support staff.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Benefited 2 communities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Achieved a 85% increase in event participation.
  • Benefited more than 7 participants.
  • Accomplished Community Education Manager with a history of implementing over 17 successful community education initiatives, boosting enrollment by 19% and achieving 59% retention rates among participants.
  • Community Education Manager is a multi-talented Community Education Manager who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 76% satisfaction rate on post-course assessments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Successfully mediated conflict among stakeholders, leading to resolution of process, and improving team collaboration.
  • Led a pilot initiative using Microsoft Excel, achieving 15% improvement in program delivery and participant satisfaction.
  • Resolved product issue through consumer testing.
  • Spearheaded a volunteer recruitment drive that increased overall volunteer ranks by 32% within the first 6 months.
  • Established a multilingual communication program in Mandarin, increasing engagement with non-English speaking communities by 29%.
  • Reduced program attrition rate by 72% through targeted re-engagement outreach and feedback collection.
  • Developed a volunteer appreciation program that improved retention by 74% over 6 years, enhancing overall program stability.
  • Documented and resolved initiative which led to program.
  • Developed and conducted 7 community education presentations, reaching an audience of over 4 participants.
  • Presented at program on inclusion in education, generating 12 new partnership opportunities that advanced program goals.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • Member, National Civic Education Leaders Association
  • Certified Grant Writer - 2020 (standard)
  • Member, Adult Learning Advisory Council
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Society for Nonprofits
  • Association for Supervision and Curriculum Development (ASCD)
  • Nonprofit Leadership Alliance

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Advanced Social Media Strategy Certification - Jira
  • Certified Diversity Executive (CDE) - Institute for Diversity Certification
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in Adult Education - program
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • TESOL Certification (Teaching English to Speakers of Other Languages)
  • Certificate in Program Evaluation — category or standard

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