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Skills

  • Customer service
  • Fundraising Campaign Strategy
  • Training and onboarding
  • Managing large call volumes
  • Alumni engagement strategies
  • MS Office
  • Personalized donor outreach
  • Goal-driven performance tracking
  • Conversion rate optimization
  • Data entry and accuracy

Work Experiences

  • Based on donor history and preferences.
  • Achieved $15 during fundraising campaign.
  • Conducted weekly wrap-up meetings.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved higher alumni retention across all segments.
  • Achieved 64% of monthly fundraising goal by adapting personalized communication strategies based on donor history and preferences.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.
  • Boosted alumni engagement by 20%.
  • Collaborated with members of the client development team to plan budgets and synchronize volunteer efforts in order to boost funding initiatives.

Summaries

  • Achieved 49% increase through tailored communication strategies.
  • Achieved a 30% reduction through empathetic outreach techniques.
  • Collaborative team player.
  • Boosted contribution retention.
  • Expertise in corporate relationship management and negotiation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Capable of balancing high call volumes with reporting responsibilities, consistently meeting performance targets in fast-paced environments.
  • Achieved results over several months.
  • Boosted outcomes by $5 over 18 months.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Contributed to the university’s Communications Strategy meeting to collaboratively discuss ways to highlight unique student success stories to potential donors.
  • Conducted in-depth analyses of call logs to identify patterns in high-yield donor interactions, leading to procedural adjustments that boosted overall donations by $3.
  • Maintained composure during difficult or challenging donor calls, using problem-solving skills to resolve issues and secure pledges exceeding $16.
  • Created and delivered a presentation to the donor relations board on successful alumni engagement tactics, leading to the implementation of ServiceNow.
  • Created training modules for new phonathon staff, reducing onboarding time and increasing team efficiency by 39%.
  • Efficiently utilized telecommunications systems to manage over 15 daily calls, ensuring data accuracy and smooth transitions between prospects.
  • Achieved personal fundraising goal of $2 through effective cold calling, exceeding quarterly expectations by 65%.
  • Trained and mentored 9 new phonathon callers, helping the team exceed donation targets by 17%.
  • Tracked metrics such as call completion and engagement rates via initiative, ensuring continuous improvement in targeting efforts.
  • Designed and executed targeted alumni outreach strategies using framework, yielding a 72% lift in participation from prior years.

Affiliations

  • American Marketing Association
  • Lions Club
  • Student Event Management Association (SEMA)
  • Young Alumni Engagement Group
  • Project Management Institute
  • Fundraising Institute of Phoenix
  • University Fundraising Committee
  • Association of Information Technology Professionals
  • Alumni Engagement Council
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Professional in Donor Relations – process
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Fundraising Certificate Program – process
  • Certified Fund Raising Executive (CFRE)
  • Certificate in Nonprofit Leadership – standard
  • Certified Customer Serviced Professional (CCSP)
  • Digital Email Marketing for Fundraising Certification – procedure
  • Customer Relationship Management (CRM) Certification - Cedar Works
  • Successfully completed training in Alumni Fundraising Excellence – category

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