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Skills

  • Communications
  • Regulatory compliance
  • Proposal development
  • MS Office
  • Process documentation
  • Conflict resolution
  • Organization
  • Pre-sales support
  • Client account management
  • Supervision

Work Experiences

  • Coordinated responses and resources to respond to unique client requests like systems.
  • Contributed to a sales strategy overhaul.
  • Contribute to the effectiveness of sales engineering by identifying short- and long-term issues and recommending solutions.
  • Assisted the system industry sales team by preparing proposals and benchmarking reports.
  • Contributed to a sales strategy overhaul that led to a 39% growth in market share within two years.
  • Assisted with market research activities such as the development of metrics and requirements, as well as risk management.
  • Developed a working knowledge of CRM to effectively track sales leads and activities.
  • Compiled sales team performance reports.
  • Learned and used a variety of sales systems to investigate, track, and resolve customer problems.
  • Achieved 29% growth in market share.

Summaries

  • Collaborative Sales Support Consultant with over 13 years of experience.
  • Sales Engineer with exceptional consultative sales skills to assist customers in resolving technical issues.
  • Client-focused Sales Support Consultant experienced in tackling live chat and customer service channels, increasing NPS scores by 16% while managing over 7 weekly inquiries.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Friendly and outgoing, with a natural ability to forge important bonds through communication, customer service, and negotiation.
  • Sales Support Consultant with 4 years of successful strategic planning and performance reporting experience.
  • Collaborated with logistics and billing teams.
  • Client-oriented Sales Support Consultant.
  • Accomplished Sales Support Consultant with 5+ years of experience optimizing sales pipeline workflows, reducing lead-to-sale times by 41% and driving higher conversion rates.
  • Sales Support Consultant is well-versed in receiving and processing customer inquiries.

Accomplishments

  • Monitored and improved post-sale technical support processes, achieving a 55% SLA compliance rate across all customer interactions.
  • Played a key role in transitioning 6 accounts to a new CRM system, ensuring a 49% data migration accuracy rate.
  • Devised and implemented targeted outbound sales scripts, increasing call-to-meeting conversion rates by 55% in process.
  • Utilized CRM systems to track and follow up with leads within 5 minutes of inquiry, improving lead-to-sales conversion by 45% in 2023.
  • Optimized product delivery schedules, leading to a 64% reduction in customer complaints related to order delays.
  • Resolved product issue through consumer testing.
  • Facilitated training for 4 sales reps on product knowledge, increasing efficiency in upselling by 47% within two years.
  • Identified sales opportunities in client data, driving 85% improvement in customer cross-sell and upsell rates over 18 months.
  • Achieved a 79% increase in upsell conversion rates by refining customer engagement strategies post-sale.
  • Responsible for curating key sales performance reports, driving data-driven decisions that led to a 44% boost in sales team efficiency.

Affiliations

  • Association for Computing Machinery
  • Certified Digital Sales Representative (CDSR) – Credited with developing interactive sales training programs, earning certification in 2018.
  • Society of Marketing Professional Services (SMPS) – Attended workshops to better align sales support efforts with marketing strategy.
  • Association for Talent Development (ATD) – Participated in training programs that focus on improving sales onboarding and customer service techniques.
  • American Marketing Association
  • Sales Hacker Community – Contributed tips on reducing onboarding time by leveraging innovative technology and training techniques.
  • Toastmasters
  • Digital Sales Institute – Completed courses on digital transformation in sales, focusing on improving performance through technology advancements.
  • Certified Account Management Professionals (CWA) – Obtained certification validating expertise in client account management and retention tactics.
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • Google Cloud Sales Credential
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • HubSpot Sales Software Certification
  • Project Management Professional (PMP) – 2020
  • Certified Sales Leadership Professional (CSLP)
  • ITIL 4 Foundation Certification 2022

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