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Skills

  • Team management
  • Budget Forecasting & Analysis
  • Sales strategy development
  • Inventory Management & Stock Control
  • Legacy system migration
  • Sales forecasting
  • First Aid/CPR
  • Organization
  • Customer Satisfaction Enhancement
  • Interdepartmental communication

Work Experiences

  • Active liaison between customers and product development team, leading to QuickBooks enhancements and a 28% increase in client satisfaction.
  • Achieved a 71% increase in operational efficiency.
  • Answered 5 calls per the past year to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 33% revenue increase.
  • Audited operational workflows.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Activated partnerships with community organizations, boosting local awareness by 28% and improving CSR contributions.
  • Collaborated with the HR department to build a robust talent pipeline, reducing employee churn by 34% by the end of 2021.
  • Assessed output quality more effectively.

Summaries

  • Clear understanding of budget management and project management as well as budget management training.
  • Collaborative leader with expertise in enhancing cross-department communication, reducing inter-departmental errors by 79%, and increasing overall customer satisfaction.
  • Achieved results within the first 9 months of managing operations.
  • Accounted for 75% of total sales.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $4 cost savings.
  • Award-winning Local Manager with measurable success in improving project completion times by 49% through enhanced cross-team communication.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Analyzed and presented KPIs effectively.
  • Achieved a 73% improvement in department-wide performance.

Accomplishments

  • Led transformational project that introduced ServiceNow, resulting in a 50% increase in overall efficiency within 7 months.
  • Trained 5 associates on HubSpot, leading to a 57% increase in employee engagement and retention.
  • Spearheaded a successful store expansion that resulted in improved customer traffic and a 35% rise in overall sales over 4 months.
  • Conducted compliance audits across 6 local sites, achieving a 68% decrease in operational penalties and fines in 2023.
  • Executed new cost-saving initiatives that reduced operational expenses by 14 and increased profitability by 19% in 2017.
  • Championed employee reward systems that boosted store morale and contributed to a 69% improvement in team productivity.
  • Overhauled staff onboarding procedures, slashing the onboarding process by 17% and accelerating productivity for new employees.
  • Formulated new inventory tracking procedures, reducing stock discrepancies by 75% and improving stock accuracy in 2020.
  • Achieved regional recognition by surpassing sales targets by 4% during 2017, driving 2 in additional revenue.
  • Orchestrated the opening of 18 new locations, ensuring seamless onboarding and operational integration within budget and on schedule.

Affiliations

  • Young Professionals Forum of Miscellaneous
  • Society of Women Engineers
  • International Network of Small Business Professionals
  • Freemason
  • National Association of Operational Excellence
  • Customer Success Association
  • Association of Corporate Growth
  • National Real Estate Managers Association
  • Global Business Management Network
  • Project Management Institute

Certifications

  • Certified Budget Specialist by Ironclad Systems
  • Budgeting & Cost Control Certificate by program
  • SHRM Certified Professional (SHRM-CP)
  • Mentorship Program Development Certification by metric
  • Certified Team Leader by Summit Group
  • Microsoft Excel Certified Specialist
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by metric
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)

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