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Skills

  • National Driver Register expert
  • Compliance with federal and state regulations
  • Cost reduction strategies through negotiations
  • Team management
  • Report preparation
  • Internal policy adaptation
  • Category equipment
  • Document control and tracking
  • Customer-facing communication
  • Data accuracy verification

Work Experiences

  • Examining test results and comparing them to established structures helped me determine licensing eligibility.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with sales, legal, and compliance teams.
  • Achieved 41% improvement in performance metrics.
  • Consistently surpassed license processing SLAs by 20%, contributing to improved department performance metrics.
  • Completed review within the past year.
  • Assessed impact on licensing procedures.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted knowledge-sharing sessions.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved an ‘Excellent’ rating for audit performance on initiative.
  • Achieved an ‘Excellent’ rating for audit performance on metric, reflecting expertise in compliance and meticulous document handling.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Addressed licensing complexities.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Collaborates cross-functionally with internal and external stakeholders, achieving a streamlined licensing process and operational excellence.
  • Consistently surpassed SLAs by 32%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Able to negotiate terms.

Accomplishments

  • Collaborated with the legal team to submit applications for over 6 new licenses in emerging markets, driving business expansion efforts.
  • Led external communications with regulatory agencies, ensuring smooth approval for 3 new business licenses in 2022.
  • Developed a process for multi-state licensing agreements, expanding business capabilities into Chicago and increasing client acquisition by 52%.
  • Delivered compliance policy updates adhering to local and international standards, minimizing disruption from regulatory changes.
  • Used HubSpot to implement automated reminders for expiration and renewal deadlines across 7 licenses, improving compliance rate to 48%.
  • Implemented licensing database management system to track over 16 licenses, reducing manual errors by 85%.
  • Monitored regulatory news in Miscellaneous to anticipate potential shifts and proactively aligned internal requirements to meet upcoming changes.
  • Contributed to raising the organization's renewal compliance rate to 47% by restructuring the renewal calendar and notification process.
  • Created and maintained comprehensive reports on license status, used by senior management to mitigate compliance risks.
  • Resolved escalated licensing disputes by gathering and analyzing source documentation, reducing department backlog by 17%.

Affiliations

  • American Association of Regulatory Professionals
  • Association of Business Process Management Professionals (ABPMP)
  • International Regulatory Affairs Professionals Society (IRAPS)
  • International Association of Professional License and Permits Managers (IAPLPM)
  • Society for Process Automation and Control (SPAC)
  • Electronic Documentation Systems Association (EDSA)
  • Corporate Compliance Insights Professional Network (CCIPN)
  • Licensing Executives Society (LES)
  • Association for Supply Chain Management (APICS)
  • National Contract Management Association (NCMA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Operational Risk Manager (CORM) - 2020
  • Certified Information Privacy Professional (CIPP/US) - 2021
  • Negotiation and Influencing Skills Certification Brightline 2023
  • Certified Compliance and Ethics Professional (CCEP) - 2024
  • Certified Professional Compliance Officer (CPCO) - 2016
  • Certified Document and Workflow Management Professional 2018
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Regulatory Compliance Manager (CRCM) – 2021

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