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Skills

  • Employee development
  • Supervision
  • Relationship development
  • Visual merchandising
  • Project organization
  • Organization
  • Cost analysis and savings
  • Customer service
  • Customer feedback collection and analysis
  • Insurance billing

Work Experiences

  • Developed effective 6 month business plans to help strategic decision-makers focus on achieving long-term goals.
  • Achieved Top Performer for best-performing team.
  • Use my experience to create and implement corporate communication plans.
  • Oversaw the work of 7 employees with the goal of increasing productivity, efficiency, and cost savings.
  • Improved operational quality by delivering and implementing staff engagement, gender diversity, and cultural programs, as well as a robust reporting tool.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Oversaw and improved a variety of procedures, including requirements, gap analysis, training and development, and the implementation of new programs.
  • Created, implemented, and updated policies to keep the company flexible and responsive to changing market conditions.
  • Increased sales revenue by 6% with $8 in new annual sales.
  • Set departmental performance goals, set sales team timeline targets, and trained new employees.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Tennis Pro Shop Manager is a hardworking and dependable Tennis Pro Shop Manager who excels at process improvement and strategic planning.
  • Framework, standard, and framework are all available.
  • Engaging personality, service-oriented background, and expertise in quality assurance.
  • Looking for an exciting organization with which to build a successful career.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Proficient in promoting program by leveraging performance reporting and project management knowledge.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.

Accomplishments

  • Launched a customer rewards and loyalty program that boosted repeat purchases by 46% within 18 months.
  • Expanded sales channels by overseeing the development of the store’s e-commerce platform, increasing non-store revenue by 65% within two years.
  • Reduced inventory shrinkage by 74% through rigorous monthly audits and improved stock control measures.
  • Initiated a partnership with Meridian and organized a tennis equipment demo event, resulting in a 47% increase in daily sales.
  • Analyzed competitor pricing models and adjusted store pricing strategy, improving competitiveness and increasing average order value by $39,000.
  • Reduced energy consumption by upgrading lighting and climate control systems in the shop, cutting utility costs by 33% year-over-year.
  • Managed day-to-day operations of both brick-and-mortar and e-commerce platforms, achieving 55% revenue growth within three years through cohesive online marketing strategies.
  • Developed and implemented promotional strategies that increased clearance item sales by 66% within three years.
  • Analyzed sales and order history to implement strategic purchasing, reducing excess stock levels by 80% and improving cash flow.
  • Coordinated with promotional partners to enhance seasonal advertising campaigns, growing seasonal sales by 85% compared to the prior year.

Affiliations

  • Member, Women in Tennis Retail Leadership Network
  • Affiliate, Certified Merchandise Manager through Tennis Professionals Association - 2017
  • Committee Member, Regional Tennis Retail Networking Group - Denver - metric
  • Certified, Tennis Retail Business Management Program at Beacon Labs - 2020
  • Participant, Tennis Industry Growth Forum - category 2023
  • Participant, Tennis Pro Shop Retail Excellence Summit - Chicago 2024
  • Member, Local Tennis Club Merchandising Committee since 2021
  • Certified, Customer Experience Specialist through Beacon Labs - 2020
  • Volunteer, Racket Donation & Recycling Program - Phoenix since 2015
  • Volunteer, Local Tennis Charity Event benefiting method - 2016

Certifications

  • CompTIA Security+
  • Advanced Sales and Operations Certificate
  • Advanced Merchandising Management Certification
  • Retail Profit Margin Optimization Certificate - Cedar Works
  • Association for Project Management (APM)
  • Customer Loyalty Program Management Certification
  • Certified Tennis Equipment Expert
  • Retail Financial Management and Reporting Certificate
  • Microsoft Office Specialist (MOS)
  • CompTIA Network+

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