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Skills

  • Training curriculum development
  • Data organization
  • Team building
  • Skills gap analysis
  • Knowledge gap reduction
  • Business operations
  • Process improvement
  • First Aid/CPR
  • Organization
  • Classroom expertise

Work Experiences

  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Advocated for a proactive development program that helped identify potential claims leaders early, contributing to a 82% promotion rate.
  • Achieved a 47% reduction in high-risk claims.
  • Achieved a reduction of 80%.
  • Achieved results within 7 weeks of program launch.
  • Kept track of metric company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • Achieved training in the first 16 months.
  • Achieved 65% rise in claims processing accuracy.
  • Authored and distributed a quarterly training manual, streamlining processes for over 12 claims personnel across Chicago.
  • Contributed to a 35% increase in claims resolution efficiency.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Accomplished Claims Trainer.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Strengths in quality assurance and vendor management backed up by Miscellaneous training.
  • Award-winning Claims Trainer with leadership experience coordinating cross-functional teams to create innovative training solutions that saved 2 in annual training costs.
  • Aligned training topics with measurable outcomes.
  • With extensive knowledge of Workday use and procedure industry procedures, he is an expert in process and initiative training.
  • Skilled Training Specialist who is very good at conducting individual and group training sessions on initiative, metric, and procedure.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Documented and resolved standard which led to category.
  • Analyzed training outcomes for long-term performance trends, enabling a content refresh that increased job performance by 23%.
  • Developed advanced training curriculums for claim-specific scenarios, which improved first-contact resolution rates by 57%.
  • Introduced a blended learning approach combining video content and simulations, increasing training completion rates by 50%.
  • Organized company-wide 'train-the-trainer' sessions, empowering local teams and reducing external consultant costs by $16 annually.
  • Mentored a team of 4 trainers, fostering a learning culture that helped decrease customer dissatisfaction by 63% in claims handling.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Expanded the capacity of remote learning programs, supporting the onboarding of 4 new hires over 2020.
  • Reduced the average time to certify claims adjusters by 8 days, improving departmental capacity at Phoenix.
  • Utilized program to customize training modules for enhanced learning outcomes of new adjusters.

Affiliations

  • Association of Information Technology Professionals
  • Compliance and Risk Management Association (CRMA)
  • National Association of Adjusters and Claims Professionals
  • Insurance Data Management Association (IDMA)
  • Certified Insurance Instructor Board (CIIB)
  • International Council of Nurses
  • Society of Claims Law Associates (SCLA)
  • International Association of Administrative Professionals
  • American Society for Training and Development – Insurance Sector Specialization
  • Society for Human Resource Management (SHRM)

Certifications

  • First Aid/CPR Certified
  • Claims Law Associate (CLA) from American Educational Institute
  • Ethics in Insurance Certification by procedure
  • Certified Public Accountant (CPA)
  • Certified Health Insurance Specialist (CHS) from Cedar Works
  • Certified in Healthcare Compliance (CHC)
  • Certified Online Learning Facilitator from category
  • Model Governance Certification by method
  • CompTIA Network+
  • Certified Damage Inspector (CDI) from category

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