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Skills

  • Kitchen staff coordination
  • Inventory control and management
  • Employee retention strategies
  • Business operations
  • Financial reporting and analysis
  • Cross-functional team collaboration
  • MS Office
  • Cost reduction strategies
  • Guest Experience Enhancement
  • Conflict resolution

Work Experiences

  • All kitchen staff was hired and managed by me.
  • Organized and managed food service training for employees to learn about performance reporting, strategic planning, and budget management.
  • Completed compliance within the past year.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Achieved a 83% improvement in overall staff retention.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Collaborated with chefs and mixologists to create immersive dining experiences, resulting in a 69% increase in repeat clientele.
  • Awarded in 2019 for exceptional customer service.
  • Created and monitored a weekly budget for ordering and supplies, maintaining a 40% profit margin over three years.
  • Collaborated with marketing to design and implement promotions, increasing foot traffic by 56% during off-peak hours.

Summaries

  • Using basic Spanish skills, build relationships with patrons and employees.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Kitchen Manager with a passion for working with high-performing teams.
  • Restaurant Service Manager with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Achieved 45% savings on ingredients.
  • Addressing customer concerns and resolving issues in a diplomatic manner.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Achieved annual cost reductions of $6.
  • Achieved a 39% reduction in food waste.
  • Years of progressive leadership experience 7

Accomplishments

  • Championed sustainability initiatives in the restaurant, reducing waste disposal fees by $148,000 and enhancing brand reputation.
  • Led efforts to achieve OSHA certification within 6 months, improving the restaurant's adherence to food safety standards.
  • Collaborated with team of 8 in the development of category.
  • Streamlined vendor management process, renegotiating contracts to save 8 in annual supply costs.
  • Improved overall guest satisfaction by revamping standard operating procedures, resulting in 78% better feedback scores on process.
  • Increased takeout and delivery revenues by 67% after implementing an online ordering system integrated with Salesforce.
  • Developed a comprehensive sales forecasting model using HubSpot, which improved profit margins by 79% through optimized menu pricing.
  • Resolved product issue through consumer testing.
  • Executed comprehensive customer loyalty programs leading to a 7% increase in repeat customers over 18 months.
  • Optimized kitchen workflows to handle 5 orders per minute during peak times, reducing ticket times by 43%.

Affiliations

  • National Association of Social Workers
  • International Live Events Association (ILEA)
  • International Food and Beverage Association (IFBA)
  • International Association of Culinary Professionals (IACP)
  • Project Management Institute
  • Sustainability Partners in Hospitality (SPiH)
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Restaurant Association (NRA)
  • American Medical Informatics Association
  • International Foodservice Distributors Association (IFDA)

Certifications

  • CompTIA Security+
  • Customer Service Excellence Certification - process
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Advanced Certificate in Restaurant Management - process
  • Financial Management for Restaurants Certificate - method
  • Event and Catering Management Certification - standard
  • Food Allergy Awareness Training - category
  • Certified Hospitality and Restaurant Executive (CHRE) - American Hotel & Lodging Educational Institute
  • CompTIA Network+

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