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Skills

  • Team building
  • Developing Metrics and Performance Dashboards
  • Financial Assistance Program Development
  • Human resources knowledge
  • Relationship building and management
  • Relationship development
  • Financial Data Analysis and Forecasting
  • Budgets
  • Staff management
  • Cash handling expertise

Work Experiences

  • Improved customer retention by 9% by resolving escalated customer issues.
  • Decreased denial rates by 76%.
  • Cut processing time by 3 days.
  • Achieved zero compliance issues during 6 months audits.
  • Met deadlines by proactively managing individual and team tasks and implementing metric processes.
  • Evaluated employee performance and devised strategies for improvement.
  • Conducted root cause analysis on denials and applied corrective actions, which decreased denial rates by 78% over two years.
  • Developed and implemented financial assistance programs that improved patient retention by 51% and decreased accounts receivable.
  • Used effective networking to identify and capitalize on community business opportunities.
  • Achieved a 34% reduction in A/R days.

Summaries

  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Patient Financial Services Director who has managed multimillion-dollar business operations for 12 years.
  • Achieved accurate KPI monitoring.
  • Achieved a 47% boost in claims submission.
  • Achieved $15 in savings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 28% reduction in outstanding balances.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Versatile Patient Financial Services Director with background in banking and finance. Consistently meet bank and customer service standards. Ready to tackle new challenges in position within Accounting and Finance where talents in data analysis and quality assurance will be valuable.
  • Well-organized, proactive, and able to adapt to changing circumstances.

Accomplishments

  • Documented and resolved procedure which led to metric.
  • Implemented a strategic revenue cycle improvement initiative, decreasing A/R by 85% and boosting collections by $17 within the past year.
  • Negotiated insurance contracts that improved reimbursement rates by 62% annually, leading to an increase in overall collections.
  • Established patient payment plans aligned with regulatory compliance, successfully negotiating over $6 of recovery efforts in 18 months.
  • Established performance reporting systems for the financial services team, resulting in a 78% improvement in hitting monthly revenue targets.
  • Directed the process improvement of the patient registration workflow, significantly reducing errors by 18%, and improving patient satisfaction scores.
  • Orchestrated patient balance collections strategies that resulted in a 40% reduction in unpaid claims with procedure within several months.
  • Optimized patient intake and registration processes that decreased denials by 63%, increasing authorized services and revenue.
  • Piloted industry best practices for revenue cycle management that improved cash posting accuracy by 61%, saving over $16 annually.
  • Led the execution of a collections best practices project that exceeded financial objectives, collecting an additional $13 within three years.

Affiliations

  • Lions Club
  • Certified Healthcare Financial Professional (CHFP) through HFMA
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Revenue Cycle Optimization Network
  • Center for Medicare and Medicaid Innovation (CMMI) Project Advocacy
  • American Marketing Association
  • Certified Revenue Cycle Representative (CRCR) Credential - HFMA
  • Association for Chronic Healthcare Financial Professionals

Certifications

  • HFMA's Revenue Cycle Specialist (RCS) - 2019
  • Basic Life Support (BLS) Certification (AHA) 2020
  • Lean Six Sigma Green Belt – Healthcare – 2017
  • Certified Revenue Cycle Analyst (CRCA) - 2020
  • Healthcare Financial Systems Certification – Advanced - SAP - 2023
  • Epic Certifications - Healthcare Revenue Cycle - 2022
  • Healthcare Compliance Certification (HCCP) 2015
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Medical Reimbursement Specialist (CMRS) - 2018

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