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Skills

  • Clinic compliance auditing
  • Appointment capacity maximization
  • Effective time management in high-paced clinic environments
  • Relationship development
  • System updates
  • Billing cycle reduction strategies
  • Adapting to emerging healthcare technologies
  • Appointment scheduling
  • Advanced customer service skills
  • Medical supply procurement

Work Experiences

  • Achieved over 29% claims accepted on the first submission.
  • Developed detailed onboarding forms.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Explained treatment plans and payment options.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Collaborated with healthcare providers to prioritize emergency appointments, reducing wait times by 5 minutes for critical cases.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved Innovation Award.
  • Directed a team of 14 administrative staff.

Summaries

  • A patient-focused professional adept at improving care processes through detailed and efficient intake procedures, driving a 35% increase in service quality.
  • Achieved a 100% reconciliation rate.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Boosted first-call resolution rates by 67%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Comprehensive knowledge of data analysis and a dedication to patient satisfaction.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved zero downtime during critical shortages.
  • Achieved a 81% improvement in response time.

Accomplishments

  • Standardized clinic front desk procedures that led to a 40% reduction in patient wait time and improved customer satisfaction.
  • Collaborated with team of 7 in the development of standard.
  • Through effective medical supply procurement and inventory management, cut supply delays by 20%, maintaining uninterrupted clinic operations.
  • Initiated a clinic compliance audit process that led to conformance with method and decreased audit issues by 84%
  • Implemented patient retention strategies that led to a 80% increase in repeat visits over 2022.
  • Utilized Adobe Creative Suite to streamline clinic scheduling processes, increasing efficiency by 50% across multiple departments.
  • Piloted the integration of an online payment system, resulting in 36% increase in processed payments.
  • Streamlined payment processes during patient check-out, shortening transaction time by 84% and enhancing patient experience.
  • Achieved President's Club for maintaining 39% positive patient feedback and customer satisfaction ratings over 2023.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Regular attendee and participant in Practice Management Network meetings
  • Jaycees
  • Part of the American Academy of Medical Administrators (AAMA)
  • International Association of Administrative Professionals
  • CPR and First Aid certified through the American Heart Association 2017
  • Toastmasters
  • National Association of Social Workers
  • Certification for Electronic Medical Records (EMR) Specialist through metric
  • Member of the American Society of Healthcare Risk Management (ASHRM)
  • Volunteer at procedure in Atlanta

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Coding Specialist (CCS) – standard
  • CompTIA A+ Technician
  • ServSafe
  • Certified Medical Office Manager (CMOM) - Lakeside Partners
  • Certified Medical Administrative Assistant (CMAA) - Harbor & Co.
  • Certified Healthcare Administrative Professional (cHAP) - Cedar Works
  • CompTIA Security+
  • Healthcare Information Access Systems (HIAS) Certification - 2017

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