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Skills

  • Staff training/development
  • Cash flow management
  • Brand consistency across multi-unit franchises
  • Vendor relationship management
  • Inventory management
  • Customer experience management
  • Recruitment
  • MS Office
  • Conflict resolution
  • Supervision

Work Experiences

  • Hired and developed successful leadership teams to handle day-to-day operations.
  • Was in charge of all payroll, business planning, and marketing for 8 franchise locations across Columbus.
  • Kept the method workspace clean and organized by working closely with employees to systemize tasks.
  • Effectively managed labor, inventory, and overhead costs to keep the business profitable.
  • Increased profits by 6% in one year through a restructure of the business line.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Worked with assistant managers to open and close the standard office, as well as handle large transactions and inventory management.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and method initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • In developing policies, managing system activities, and taking improved, be strategic.
  • Multi Unit Franchise Owner with a proven track record of success in building successful method industry businesses.
  • Well-versed in vendor management and a stickler for deadlines.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Develop strategic business partnerships and relationships.
  • Multi Unit Franchise Owner is a multi-talented Multi Unit Franchise Owner who is consistently rewarded for planning and operational improvements.
  • A pleasant personality and a customer-focused background, as well as knowledge of team leadership.
  • Dedicated to providing excellent framework services and efficient conflict resolution.
  • Strong track record of developing precise and targeted business operations plans, managing initiative areas, evaluating performance, and implementing change.

Accomplishments

  • Led expansion efforts, opening 12 additional franchise units in Portland, increasing annual revenue by 70%.
  • Ensured corporate compliance with all regulatory requirements and brand guidelines across 16 franchise locations.
  • Received a President's Club from category in recognition of superior franchise profitability and operational leadership.
  • Developed and executed high-demand product forecasting system, reducing stock shortages by 36% across all locations.
  • Collaborated with team of 11 in the development of metric.
  • Implemented CRM platform Salesforce, leading to a 48% gain in customer acquisition and engagement.
  • Successfully minimized franchise operational downtime by adopting preventative maintenance strategies which reduced disruptions by 52%
  • Developed and managed a franchise expansion roadmap, adding 18 new franchise locations over a 6 months period.
  • Awarded Top Franchise Owner by Beacon Labs in 2020 for consistently achieving the highest profitability records.
  • Recruited, trained, and onboarded a team of 3 employees, boosting staff retention rates by 72%.

Affiliations

  • Professional Member, Retail Industry Leaders Association (RILA)
  • Society of Human Resource Management
  • Arizona Restaurant Association Regional Member
  • Association of Information Technology Professionals
  • Entrepreneurs' Organization (EO) Regional Chapter
  • Franchise Connect Pro 2015 Member
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • National Association of Women Business Owners (NAWBO) Active Participation
  • National Association of Convenience Stores (NACS) Affiliate Program

Certifications

  • Certified Real Estate Negotiator (CREN)
  • Certified Business Process Professional (CBPP)
  • Strategic Retail Leadership Program Lakeside Partners
  • Certified Franchise Executive (CFE)
  • Vendor and Supply Chain Management Certification
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Negotiator (CN) Ironclad Systems
  • CompTIA Network+

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