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Multi Unit Franchise Owner resume examples

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Skills

  • Time management and prioritization
  • Process improvement
  • Delegation
  • First Aid/CPR
  • Team leadership and development
  • Human resources management
  • Team management
  • Regulatory compliance
  • Recruitment
  • Employee scheduling

Work Experiences

  • Meticulously reported issues to higher management, which resulted in category.
  • Used workflow optimization and vendor management to cultivate and strengthen long-term client relationships.
  • Worked with assistant managers to open and close the standard office, as well as handle large transactions and inventory management.
  • Oversaw a successful turnaround that resulted in the elimination of over $7 in debt in the past year.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked directly with management, Multi Unit Franchise Owners, and the program department to brainstorm, discuss strategy, and mitigate system issues.
  • Kept track of 14 employees' daily activities and devised plans to address issues that resulted in method.
  • Managed team, customer, and operations issues using calm, informed strategies to keep the company on track to meet its goals.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Was in charge of all payroll, business planning, and marketing for 8 franchise locations across Columbus.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expertise in technology and product development.
  • Forward-thinking leader with experience in setting goals, quality standards, and method initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • 10 years of strategic Multi Unit Franchise Owner experience leading and overseeing category and metric business activities.
  • Optimize long-term success by effectively balancing targets with resources.
  • Multi Unit Franchise Owner with 3 years of successful vendor management and cross-functional collaboration experience.
  • Expert at building relationships with customers and cultivating brand loyalty.
  • A pleasant personality and a customer-focused background, as well as knowledge of team leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Formulated and enforced safety protocols across all locations, achieving an incident-free record across multiple locations for the past year.
  • Successfully launched 9 franchise locations in Raleigh within one year while maintaining all operational KPIs.
  • Spearheaded operational changes that improved customer service efficiency times by 50% at high-traffic franchise locations.
  • Developed and deployed a staff incentive program across multiple units which increased franchise sales by 62%.
  • Received a President's Club from category in recognition of superior franchise profitability and operational leadership.
  • Achieved franchise revenue growth of 50% year-over-year by introducing targeted marketing strategies.
  • Led expansion efforts, opening 12 additional franchise units in Portland, increasing annual revenue by 70%.
  • Developed and launched a regional marketing campaign that led to a revenue growth of 38% for multiple franchise outlets.
  • Executed brand realignment strategy across multiple locations which increased customer satisfaction ratings by 72%
  • Recruited, trained, and onboarded a team of 3 employees, boosting staff retention rates by 72%.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Rotary International
  • American Marketing Association
  • National Association for the Self-Employed (NASE)
  • Restaurant Facility Management Association (RFMA) Attendee
  • Community Advisor, Local Small Business Development Center (SBDC)
  • Professional Member, Retail Industry Leaders Association (RILA)
  • National Association of Women Business Owners (NAWBO) Active Participation
  • Active in SCORE Mentorship Program for Multi-Unit Businesses

Certifications

  • Food Safety Manager Certification (FSMC) Chicago
  • First Aid/CPR Certified
  • Salesforce
  • Certificate in Franchise Sales and Development
  • Certified Customer Experience Professional (CCXP)
  • Certified Franchise Executive (CFE)
  • Certified Business Analysis Professional (CBAP)
  • Strategic Retail Leadership Program Lakeside Partners
  • Advanced Certified Talent Acquisition Professional (ACTAP)
  • Certificate in Performance Management and Optimization

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