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Skills

  • Funding and Grant Acquisition
  • Customer service
  • Category equipment
  • Community resource coordination
  • Team building
  • Problem resolution
  • Client assessments
  • Process improvement
  • First Aid/CPR
  • Time management

Work Experiences

  • Conducted regular assessments of client satisfaction, implementing improvements that boosted retention by 27%.
  • Updated service staff on the most up-to-date policies and procedures.
  • Collaborated with a cross-functional team.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Achieved 43% satisfaction rate.
  • Adjusted care plans in real-time.
  • Conducted client home visits.
  • Resolved customer complaints or problems to reduce escalation issues to corporate.
  • Inspected equipment to ensure proper operation during peak activity.
  • Conducted thorough assessments.

Summaries

  • Addressed complex cases.
  • Achieved a 82% reduction in hospital readmission rates.
  • Achieved zero compliance violations during audits for 2017.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Conducted regular assessments of satisfaction.
  • Consistently drove client satisfaction improvements.
  • Home Care Coordinator is a multi-talented Home Care Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a family feedback score of 78%.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Compassionate home care professional trained in hospice and palliative care, consistently improving care quality through staff education and evidence-based practices.

Accomplishments

  • Resolved product issue through consumer testing.
  • Developed key partnerships with local healthcare facilities, improving referral rates by 79% and increasing patient intake capacities.
  • Collaborated with multi-disciplinary teams to improve patient care coordination, reducing service delays and increasing customer satisfaction by 68%.
  • Led a care team in designing rehabilitation programs tailored for 11 patients which resulted in a 34% increase in recovery times.
  • Created and maintained a network of 12 external providers to continuously deliver top-tier home care solutions for diverse client needs.
  • Participated in state health audits, contributing to a deficiency-free result, which maintained provider certification and funding.
  • Documented and resolved process which led to procedure.
  • Reviewed and approved 9 monthly patient care reports to ensure all services provided were in compliance with client care plans.
  • Spearheaded efforts to integrate assistive devices in patient homes, enhancing mobility and independence for 7 clients.
  • Collaborated with cross-functional teams, including social workers and primary care providers, to create integrated care plans for 10 complex cases.

Affiliations

  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Family Caregiver Alliance (FCA)
  • National Alliance for Caregiving (NAC)
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM)
  • Home Healthcare Nurses Association (HHNA)
  • Project Management Institute
  • Academy of Certified Case Managers (ACCM)
  • American Case Management Association (ACMA)

Certifications

  • Apple Certified Associate (ACA)
  • Dementia Care Specialist Certification
  • CPR and First Aid Certification by American Red Cross
  • Cisco Certified Network Associate (CCNA)
  • Certified Home Care and Hospice Executive (CHCE)
  • Certified Care Coordinator (CCC) from Northwind
  • Caregiver Core Competency Certification (CCC-C) from Caring.com
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Public Accountant (CPA)

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