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Skills

  • Product upselling
  • Opening and closing procedures
  • Inventory management
  • Customer assistance
  • Refunds and exchanges
  • Bagging and packaging
  • Identification checks
  • Wire Transfers
  • Order taking
  • Team Leadership

Work Experiences

  • Achieved proficiency one week ahead of schedule.
  • Helped customers by answering their questions and completing their requests.
  • Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.
  • Developed standard operating procedures.
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed.
  • Acted as shift lead during management’s absence, effectively managing 16 cashiers and resolving escalations.
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors.
  • Achieved award for ‘Employee of the Year’ in 2015.
  • Assisted in maintaining store cleanliness and organization to enhance the overall customer shopping experience.
  • Trained new team members on how to use the POS system, customer service strategies, and sales objectives.

Summaries

  • Head Cashier with 17 years of experience who is focused on results.
  • Expert in process and framework merchandise, as well as providing upbeat and knowledgeable customer service.
  • By keeping cashiers efficient and focused on customer needs, we were able to increase customer loyalty and sales.
  • Experienced retail manager with 18 years of experience training and leading cashier teams in high-volume environments.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Master Cashier with 15 years of experience stocking QuickBooks and processing customer payments.
  • Quick delivery of hot food and coordinated are service-oriented.
  • Friendly Head Cashier with extensive experience leading large teams as a trainer, team builder, and project manager.
  • Professional and approachable, with exceptional customer service and sales skills.
  • Dedicated and accountable retail employee with experience processing payments, restocking shelves, and promoting sale items.

Accomplishments

  • Heavily involved in managing end-of-day closeout for 3 registers, ensuring all cash and card transactions were accurately reconciled.
  • Developed a process for tracking and reducing cash variances, achieving a 42% decrease in errors by the end of 2020.
  • Analyzed and interpreted daily transaction logs to detect and resolve common pricing and discount application issues.
  • Generated real-time sales reports using Adobe Creative Suite, providing store management insights into daily sales and trends for staff optimization.
  • Proactively assisted with store inventory coordination and reconciliation, reducing stock discrepancies at checkout by 18%.
  • Earned “Master Cashier” award for system.
  • Oversaw 2 junior employees.
  • Led weekly team meetings to share best practices for cash management and fraud prevention, reducing drawer shortages by 26%.
  • Developed a customer service improvement plan, leading to a 73% boost in customer loyalty program sign-ups at checkout.
  • Collaborated with store management to adjust staffing schedules during peak times, resulting in a 79% decrease in wait times at the registers.

Affiliations

  • Project Management Institute
  • Retail Industry Leaders Association (RILA)
  • Transaction Security Council (TSC)
  • Certified Professional in Management (CPM) - Retail Focus
  • Jaycees
  • Lions Club
  • International Association of Administrative Professionals
  • Retail Management Institute (RMI)
  • American Cash Handling Institute
  • National Grocers Association (NGA)

Certifications

  • POS System Certification – HubSpot
  • Certified Retail Operations Professional (CROP)
  • First Aid/CPR Certified
  • ServSafe Food Handler Certification
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Customer Service Professional (CCSP) - Meridian
  • CompTIA Security+
  • Apple Certified Associate (ACA)

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