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Skills

  • Supervision
  • Microsoft applications proficiency
  • Employee performance evaluation
  • KPI monitoring and reporting
  • Budgets
  • Project organization
  • Product knowledge mastery
  • Proactive Stock Management
  • Retail Metrics Analysis
  • Regulatory compliance

Work Experiences

  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Folded and arranged initiative merchandise in attractive displays to increase sales.
  • Consistently surpassed monthly sales goals by 24% through superior product knowledge and proactive customer engagement.
  • Achieved growth over a 6 months.
  • Consistently surpassed monthly sales goals.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Assisted in inventory management and reduced stock discrepancies by $7 through careful data reconciliation and regular stock audits.
  • Collaborated with the marketing team to execute in-store marketing campaigns, contributing to 25% increase in foot traffic during standard.
  • Collaborated with management team.
  • Increased the team's revenue by over $4 in sales.

Summaries

  • Extensive inventory management and shipment processing experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Award-winning Store Specialist, instrumental in contributing to a Raleigh-wide award for customer service excellence in 2022.
  • Committed to maintaining high store cleanliness and merchandising standards, improving customer satisfaction by 49% according to feedback surveys.
  • Achieved a 45% reduction in stock discrepancies.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Awarded Employee of the Month for 2 consecutive months.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Strengths in data analysis and project management backed up by Miscellaneous training.

Accomplishments

  • Subject matter expert in loyalty programs, achieving a 51% rise in loyalty membership enrollment over 16 months.
  • Collaborated with team of 3 in the development of initiative.
  • Reduced overhead costs by 68% through proactive stock level management, driving higher profitability for the store.
  • Worked directly with the marketing team to implement cohesive branding and promotion strategies, leading to a 62% increase in in-store purchases.
  • Fostered personalized customer interactions, resulting in a 44% increase in customer loyalty sign-ups for the store’s membership program.
  • Collaborated closely with cross-functional teams, including logistics and marketing, to support successful product launches and campaigns.
  • Efficiently coordinated with suppliers to reduce stock shortages, cutting out-of-stock instances by 46% in 2016.
  • Monitored store's key performance indicators and collaborated with management to achieve 73% sales increase compared to the same period last year.
  • Developed action plans to target areas of underperformance and track progress, achieving a 30% turnaround in lagging departments over several months.
  • Managed day-to-day inventory audits, reducing shrinkage by 52% and maintaining accurate stock levels across 12 categories.

Affiliations

  • Society of Women Engineers
  • American Marketing Association
  • Rotary International
  • Customer Relationship Management Institute (CRMI)
  • Project Management Institute
  • Certified Merchandising Specialist (CMS)
  • Customer Experience Professionals Association (CXPA)
  • Institute of Service Excellence
  • Certified Retail Sales Associate – PMP from Brightline
  • Society of Human Resource Management

Certifications

  • Certified Safety Professional (CSP) – Board of Certified Safety Professionals (BCSP)
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Forklift and Material Handling Certification – method
  • Certified Food Safety Handler – ServSafe
  • Cash Handling Skills Certification – metric
  • First Aid/CPR/AED Certification – Red Cross / American Heart Association
  • Microsoft Office Specialist (MOS) – framework
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Certified Customer Experience Professional (CCXP) – Customer Experience Professionals Association (CXPA)

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