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Skills

  • Continuous process improvement
  • Time management
  • Organization
  • Workflow Optimization
  • Quality assurance
  • Fast-paced workflow management
  • Customer interaction skills
  • Customer feedback analysis
  • Team building
  • Drive-thru operations

Work Experiences

  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Collaborated with team leads.
  • Assisted an average of 6 vehicles per shift.
  • Acted as a communication liaison between customers and the kitchen, quickly rectifying errors in 11 instances, enhancing the overall customer experience.
  • Aimed for and consistently achieved perfect attendance, contributing to team reliability and operational consistency by covering for teammates when needed.
  • Achieved 42% reduction in average customer wait time.
  • Boosted speed of service.
  • Conducted routine temperature checks.
  • Brainstormed new methods to streamline drive-thru flow.
  • Assisted in training new hires.

Summaries

  • Food service team member with extensive Car Hopper experience in metric environments.
  • Car Hopper with 9 years of service industry experience.
  • Balanced service speed with attention to order detail.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Well-organized and efficient, with a strong desire to please customers.
  • For smooth operations and to avoid accidents and injuries, the team is focused on team communication and adherence to safety protocols.
  • Achieved a 35% reduction in wait times.
  • Adept at resolving customer issues.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Within Miscellaneous, senior Car Hopper and outstanding performer in budget management and team leadership.

Accomplishments

  • Enhanced cross-team collaboration between car-hops and kitchen staff during peak rush hours, contributing to faster meal preparation and less overall wait time.
  • Contributed to a cleaner working environment by developing a station inspection system, reducing health inspection issues by 30%.
  • Improved upsell rate by 30% by strategically recommending additional menu items based on customer preferences and promotions.
  • Prepared and organized to-go orders for Lakeside Partners, improving the accuracy and speed of distribution by 39%.
  • Resolved product issue through consumer testing.
  • Boosted customer satisfaction by 42% by consistently engaging in upselling and timely order fulfillment during high-demand periods.
  • Collaborated with managers to ensure smoother operations during peak periods, reducing average service delays by 28% and improving team efficiency.
  • Supported team goal of reducing order processing times by 79% by adopting new mobile ordering technology implemented in 2017.
  • Received ITIL in food safety protocols, ensuring consistent adherence to company standards and local regulations.
  • Documented and resolved program which led to framework.

Affiliations

  • Rotary International
  • American Marketing Association
  • Quick Service Restaurant Managers Association
  • Customer Experience Professionals Association
  • National Hospitality and Tourism Association
  • National Restaurant Association
  • National Cash Management Association
  • American Medical Informatics Association
  • American Consumer Satisfaction Association
  • Toastmasters

Certifications

  • Health and Safety in Foodservice Certificate - Beacon Labs
  • Certified Fast Food Professional (CFFP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Order Fulfillment Specialist - Brightline
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certificate in Quick Service Restaurant Management
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Team Building and Collaboration Certificate

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