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Skills

  • Business operations
  • Customer engagement strategies
  • Report automation
  • Regulatory compliance
  • New hire onboarding and training strategies
  • Market research and trend analysis
  • Effort quantification and process automation
  • Customer service
  • Organization
  • Change Management

Work Experiences

  • Answered 3 calls per one year to help customers with their questions and concerns.
  • Achieved growth in Q17.
  • Achieved 82% accuracy.
  • Completed training within 7 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Conducted a competitive analysis within the industry.
  • Used metrics in order to evaluate performance and policies.
  • Was in charge of procedure costs and quality.
  • Assisted marketing team in organizing virtual events, driving attendance by 66% over the previous procedure.
  • Kept track of reports and analyzed them to see where improvements could be made.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at redesigning reporting structures.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 29% improvement in employee satisfaction.
  • Boosted team productivity.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Achieved savings across multiple departments.
  • Collaborates with diverse stakeholders.
  • Achieved an efficiency increase of 56%.
  • Contributed to an efficient, data-backed approach.

Accomplishments

  • Coordinated with external partners to draft and negotiate contract terms, resulting in the successful approval of agreements valued at $107,000.
  • Consolidated company-wide performance metrics into regular reports, increasing management’s data visibility by 58%.
  • Collaborated with team of 7 in the development of metric.
  • Supported customer onboarding efforts by creating tailored documentation, improving customer satisfaction ratings by 18%.
  • Collaborated with senior leadership to streamline sales operations, increasing pipeline efficiency by 48% within 2017.
  • Actively engaged in supplier negotiations, securing favorable rates and reducing procurement costs by 28% without sacrificing quality.
  • Presented quarterly financial projections to C-suite executives, providing insights that facilitated a $224,000 increase in annual revenue.
  • Engaged in supply chain optimization, saving an estimated $199,000% in logistics operations over 6 months.
  • Received President's Club for exemplary team leadership in project execution, accelerating project completion ahead of schedule by 16 weeks.
  • Oversaw the auditing process for compliance submissions, delivering audit reports that ensured 27% adherence to local and federal regulations.

Affiliations

  • LinkedIn Corporate Trainee Networking Group
  • Lions Club
  • Rotary International
  • Institute of Supply Management (Lifetime Fellow)
  • Corporate Social Responsibility International
  • International Council of Nurses
  • Business Professionals of America (BPA)
  • Collegiate Women in Business (CWiB)
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) – Student Member

Certifications

  • Financial Planning and Analysis (FP&A) Certification - AFP
  • SHRM Certified Professional (SHRM-CP)
  • Professional Certified Marketer (PCM) - Content Marketing Institute
  • Certified ScrumMaster (CSM)
  • Salesforce
  • CompTIA Security+
  • CompTIA A+ Technician
  • Certificate in Strategic Workforce Planning – Summit Group
  • Google Analytics Individual Qualification (GAIQ)
  • Project Management Professional (PMP) - PMI

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