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Skills

  • Money handling
  • Risk management processes and analysis
  • Business writing
  • Meticulous attention to detail
  • Database entry
  • Resolving discrepancies
  • Meeting planning
  • Transcript typing
  • Microsoft Outlook
  • Strong interpersonal skills

Work Experiences

  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Answered incoming calls, responded to phone calls and in-person requests, handled internal communications, and greeted visitors in the reception area.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Created system presentations that were both informative and appealing.
  • Maintained strict confidentiality to maintain customer confidence and protect operations.
  • Coordinated the schedules of 15 call center representatives, making adjustments as needed to ensure that service levels were met.
  • System, metric, and category services were coordinated and expedited by me.
  • Researched framework, program, and procedure information to support improved.
  • Used Salesforce and survey instruments to collect data for various studies.

Summaries

  • With 13 years of experience as Client Services Specialist in Columbus, I am organized and hardworking.
  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Offering 14 years of experience in customer relations management.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Reliable Program Support Assistant seeking to apply 6 years of quality assurance and budget management experience to the Client Services Specialist position.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Among his accomplishments is the creation of a category app for use in the process industry.
  • In search of a new professional challenge in a fast-paced setting.
  • Expert and knowledgeable in security, service, and clerical requirements.

Accomplishments

  • Prepared
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Streamlined
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved
  • Travel Planning: Booked heavy domestic and international travel for department of 16.
  • Integrated
  • Updated and maintained company database to reflect current and accurate client records for more than 4 accounts.
  • Identified
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Affiliations

  • Completed training in Client Health Monitoring and Reporting, method, 2020
  • Alumni, program Client Services Leadership Program, 2018
  • Member, Society for Customer Service Innovation (CSI), 2021
  • Mentor, Professional Client Management Development Program, system
  • Member, Association for Client Success Professionals (ACSP), 2015
  • Completed framework Executive Program in Service Excellence
  • Certified Customer Support Leader in HubSpot, 2023
  • Member, Customer Service Leadership Network, metric affiliated
  • Completed Multitasking in High-Volume Customer Support Certificate, 2022
  • Member, International Customer Service Association (ICSA)

Certifications

  • Certified Professional in Business Relationship Management (BRMP) - BRM Institute
  • Certified KPI Professional (KPI Institute)
  • Lean Six Sigma Yellow Belt Certification - initiative
  • Advanced Customer Service for Managers Certification - Beacon Labs
  • ISO 9001 Quality Management Certification - IRCA
  • Microsoft Certified: Dynamics 365 Fundamentals – Microsoft
  • Certified Professional Service Executive (CPSE) - Cedar Works
  • Advanced Change Management Certification (Prosci)
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Customer Experience Professional (CCXP) - CXPA

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