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Skills

  • Data mining
  • Cross-cultural communication
  • Health insurance eligibility expertise
  • Project organization
  • Client data protection and privacy
  • Supervision
  • Diagnostic interviewing
  • Client documentation validation
  • Interdepartmental collaboration
  • Participant screening

Work Experiences

  • Clarified questions for interviewees so that they could give honest answers.
  • Assisted the legal department with bilingual interpretation.
  • Data from participant interviews was coded.
  • Collaborated with program customers to determine their needs and deliver procedure service.
  • Completed surveys correctly by performing quality assurance before each call.
  • Collaborated with clients to improve processing times.
  • Oversaw the delivery of category project by method team, which resulted in category.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved an accuracy rate of 54%.
  • Achieved results in 2018.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Coordinated intake efforts between multiple departments.
  • Adept at reducing onboarding times by 55% through the creation and deployment of effective bilingual workflows for both documents and client communications.
  • Research Interviewer with extensive experience compiling statistical data on psychology-related topics.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently praised for increasing client satisfaction by 43% through culturally competent service and multilingual communication.
  • Clear understanding of team leadership and vendor management as well as quality assurance training.
  • Bilingual Intake Coordinator with exceptional skills in translating legal documents and client communications, enabling accurate and timely service delivery.

Accomplishments

  • Managed intake process modifications to accommodate bilingual clients, reducing average intake time by 4 minutes per client.
  • Oversaw intake coordination at Beacon Labs, ensuring dual-language support for 12 clients per week, resulting in 27% error reduction.
  • Collaborated with the IT team to enhance bilingual intake software processes, improving workflow and decreasing client backlog by 16 days.
  • Acted as primary bilingual point of contact, successfully coordinating intakes for cross-cultural clients from Austin and reducing miscommunication by 33%.
  • Increased client retention by 17% by introducing bilingual customer service initiatives.
  • Developed and led a bilingual training program for new staff, reducing onboarding time by 3%.
  • Worked with management to simplify documentation processes for bilingual clients, leading to a 51% increase in documentation submission rates.
  • Created educational materials in both program and framework for clients, enhancing understanding and improving follow-up attendance by 41%.
  • Coordinated with the cross-functional team to automate appointment scheduling in Workday, reducing scheduling conflicts by 38%.
  • Maintained comprehensive records for multilingual intakes, achieving 56% compliance with Miscellaneous requirements.

Affiliations

  • American Association of Professional Coders (AAPC)
  • Jaycees
  • Toastmasters
  • National Association of Case Management (NACM)
  • Public Relations Society of America (PRSA)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • National Association of State Mental Health Program Directors (NASMHPD)
  • The American Public Health Association (APHA)

Certifications

  • Certified Bilingual Healthcare Professional (CBHP) by standard
  • Certified Bilingual Intake Coordinator by Lakeside Partners
  • Basic Interpreter Training Certificate by Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • Certified Spanish-English Medical Interpreter by method
  • Basic Life Support (BLS) for Healthcare Providers (by American Heart Association)
  • Certified Patient Access Representative (CPAR) by NAPAR
  • CompTIA Security+
  • Certified Client Services Manager by IAOP

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